---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/60704#article
headline: "60704: Phone number not branded by Twilio"
url: https://www.twilio.com/docs/api/errors/60704
inLanguage: en
dateModified: 2026-10-27T20:46:31.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 60704: Phone number not branded by Twilio

Log Type: APPLICATION

Log Level: ERROR

## Description

This error occurs when the origination number in `From` is not recognized as a valid branded phone number for your account. To send SMS or MMS to US recipients over a 10DLC number, register a Brand, register a Campaign, and register each phone number in the linked Messaging Service before you send traffic.

### Possible causes

* The `From` number does not belong to your account.
* The `From` number is incorrect or not formatted in `E.164`.
* The number is not correctly linked to an approved A2P 10DLC Brand and Campaign.
* The Brand is deactivated, failed verification, or is not approved.
* The Campaign is pending, failed, rejected, or suspended.
* The phone number was not added to the Messaging Service linked to the Campaign, or the phone number registration has not completed.

### Possible solutions

* Make sure the `From` number belongs to your account and is in `E.164` format.
* Complete A2P 10DLC registration for the sender. Create the required compliance profile, register your Brand, register your Campaign, and wait until the Campaign is verified before sending traffic.
* Add the phone number to the Messaging Service linked to your Campaign. Use a Messaging Service for phone numbers subject to A2P 10DLC.
* Check the Brand, Campaign, and phone number registration status in Console or with the API. If a registration failed, correct the registration data and resubmit it. If a Campaign has been pending longer than 10 days, contact Support.
* If you only send one-time passcodes, use Verify instead of registering a 10DLC number. If A2P 10DLC is not the right fit for your use case, use a toll-free number or short code instead.

#### Additional resources

* [Programmable Messaging and A2P 10DLC](/docs/messaging/compliance/a2p-10dlc)
* [A2P 10DLC registration application quickstart](/docs/messaging/compliance/a2p-10dlc/quickstart)
* [How do I check that I have completed US A2P 10DLC registration?](https://help.twilio.com/articles/4418081745179-How-do-I-check-that-I-have-completed-US-A2P-10DLC-registration-)
* [Troubleshooting A2P Phone Number registration issues](/docs/messaging/compliance/a2p-10dlc/troubleshooting-a2p-brands/troubleshooting-a2p-phone-number-registration-issues)