---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/60710#article
headline: "60710: Phone number CPS not found"
url: https://www.twilio.com/docs/api/errors/60710
inLanguage: en
dateModified: 2026-06-08T11:38:30.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 60710: Phone number CPS not found

Log Type: APPLICATION

Log Level: WARNING

## Description

You see this warning when the phone number you query is not found in the Call Placement Service (CPS) Directory used for Branded Calling.

### Possible causes

* The number is not branded with Twilio or another CPS provider.
* The number is not fully set up for Branded Calling.
* The number has not been assigned to the correct Branded Calling bundle.
* The number was assigned recently and is still under review or propagation.
* The CPS discovery service is temporarily unable to query the phone number.

### Possible solutions

* Confirm that you are querying the exact same phone number you branded with Twilio or your CPS provider.
* If you use Twilio Branded Calling, make sure the number is a Twilio phone number and that you completed the required setup for Business Profile, Voice Integrity, and Branded Calling.
* Verify that the phone number is assigned to the correct Branded Calling bundle.
* If you recently assigned the phone number, wait for the review to finish. New phone number assignments can take 24 to 48 hours to be added to a Branded Calling bundle, and branded information can take up to two hours to appear after assignment to an approved bundle.
* Retry the request later if the CPS lookup issue continues.

#### Additional resources

* [Branded Calling overview](/docs/voice/branded-calling)
* [US Basic Branded Calling](/docs/voice/branded-calling/us-basic)
* [Branded Calling registration](/docs/trust-hub/registrations/branded-calling)