---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/61002#article
headline: "61002: Add-ons: Provider could not complete request"
url: https://www.twilio.com/docs/api/errors/61002
inLanguage: en
dateModified: 2026-06-08T11:29:20.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 61002: Add-ons: Provider could not complete request

Log Level: ERROR

## Description

This error means a Marketplace Add-on request reached the Listing Partner, but the partner returned an HTTP status code in the 500 range while processing the request. In Add-on responses and callbacks, Marketplace errors in the 61xxx range appear in the `code` field alongside values such as `message` and `request_sid`.

### Possible causes

* The Listing Partner returned an HTTP status code in the 500 range while processing the Add-on request.
* The Add-on request failed in the partner service that is integrated with Marketplace, rather than in Twilio's Add-on callback delivery.

### Possible solutions

* Check the Add-on response or callback payload for the failing Listing's `code`, `message`, and `request_sid` so you can identify the specific failed request.
* Contact the Listing Partner for help with 61002. For this error, support is provided by the Listing Partner.
* When you contact the partner, include the Add-on Unique Name, `request_sid`, Installed Add-on SID, and Add-on SID to help isolate the failure.
* Review the Listing's detail page in Marketplace for partner support information and any product-specific setup requirements before sending another request.

#### Additional resources

* [Listings Overview](/docs/marketplace/listings)
* [How to Use Marketplace Listings](/docs/marketplace/listings/usage)
* [InstalledAddOns Resource](/docs/marketplace/api/installed-add-ons)