---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/63010#article
headline: "63010: Twilio's platform encountered an internal error processing this message"
url: https://www.twilio.com/docs/api/errors/63010
inLanguage: en
dateModified: 2026-06-08T11:29:20.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 63010: Twilio's platform encountered an internal error processing this message

Log Level: ERROR

## Description

Twilio returns this error when Twilio cannot complete processing for a WhatsApp or other non-SMS channel message because of an internal platform issue. Check the affected Message SID in Messaging Logs or through the Message resource to confirm the final `status`, `error_code`, and any channel-specific failure details.

### Possible causes

* Twilio encountered an internal platform error while processing the message.
* The message was accepted for asynchronous processing, then later updated to `failed` or `undelivered` with this error code.
* For WhatsApp and other messaging channels, the failure can include additional channel-specific context when Twilio sends your `StatusCallback`.

### Possible solutions

* Open the message in Messaging Logs and review the Message Details page for the Message SID, status, and troubleshooting data.
* Inspect your `StatusCallback` handling for `MessageStatus`, `ErrorCode`, and, for channel messages, `ChannelStatusMessage` so you capture the failure details automatically.
* If you see a recurring pattern of internal errors, check the Twilio status page and contact support with the Message SID and request details.
* Be careful about automatically retrying message-creating `POST` requests. When a request fails with an internal server error, retrying can create duplicate outbound sends.

#### Additional resources

* [Programmable Messaging Logs](/docs/messaging/features/messaging-logs)
* [Messages resource](/docs/messaging/api/message-resource)
* [Track the Message Status of Outbound Messages](/docs/messaging/guides/track-outbound-message-status)
* [Troubleshooting Undelivered Twilio SMS Messages](https://help.twilio.com/hc/en-us/articles/223181868-Troubleshooting-Undelivered-Twilio-SMS-Messages)