---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/63023#article
headline: "63023: Channel generic error"
url: https://www.twilio.com/docs/api/errors/63023
inLanguage: en
dateModified: 2026-03-26T11:40:11.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 63023: Channel generic error

Log Level: ERROR

## Description

Twilio returns this error when the messaging channel encounters a generic failure while processing your message. When delivery fails, the Message resource's `StatusCallback` can include `ChannelStatusMessage` with the channel's returned error detail.

### Possible causes

* The underlying channel returned a generic error instead of a more specific failure code.

### Possible solutions

* Check the Console Error Logs to review the error code, impacted product, timestamp, and request context.
* Review the Message resource or status callback for `ErrorCode` and `ChannelStatusMessage` when delivery fails.
* Use Programmable Messaging Logs to investigate the delivery attempt, and contact Twilio Support with the Message SID if you still cannot determine the cause.

#### Additional resources

* [Debugging Tools](/docs/messaging/guides/debugging-tools)
* [Messages resource](/docs/messaging/api/message-resource)
* [Troubleshooting](/docs/comms/troubleshooting)