---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/63101#article
headline: "63101: WABA ID provided is not valid or unable to be used"
url: https://www.twilio.com/docs/api/errors/63101
inLanguage: en
dateModified: 2026-06-08T11:38:30.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 63101: WABA ID provided is not valid or unable to be used

Log Type: APPLICATION

Log Level: ERROR

## Description

Twilio returns this error when the WhatsApp Business Account identified by `waba_id` can't be accessed or can't be used for the current account during WhatsApp sender onboarding. This can happen during WhatsApp Self Sign-up or when you register senders through Embedded Signup and the Senders API.

### Possible causes

* The WABA was deleted or the ID provided is incorrect.
* The WABA was not shared with Twilio, or Twilio was not granted permission to manage it during signup.
* The WABA was created outside of Twilio or is already associated with another provider.
* The WABA is already linked to another Twilio account.
* In an Embedded Signup integration, the Twilio Partner `solutionID` is missing or incorrect, so the signup flow does not complete WABA sharing as expected.

### Possible solutions

* Confirm that you are passing the correct `waba_id` to the Senders API. If this is the first sender for the account, use the WABA ID returned by Embedded Signup.
* During Self Sign-up, review the permissions prompt and allow Twilio to manage your WABA. Complete the flow in the same browser and keep the signup window and Console open until registration finishes.
* If you are registering your first WhatsApp sender in a Twilio account or subaccount, create a new WABA for Twilio. If you are adding another sender in the same account or subaccount, select the same WABA that is already connected to that account.
* Do not select a WABA that was created outside of Twilio or already approved with another provider. Create a new WABA to use specifically with Twilio instead.
* If you use Embedded Signup as a Tech Provider, verify that your Partner `solutionID` is configured correctly and that the flow shows that your company is working with Twilio to enable WhatsApp.
* If the WABA is already linked to another Twilio account you own, use that account for registration. A mapped WABA remains connected to that subaccount unless all WhatsApp senders have been deleted from it.

#### Additional resources

* [Register WhatsApp senders using Self Sign-up](/docs/whatsapp/self-sign-up)
* [WhatsApp Tech Provider program integration guide](/docs/whatsapp/isv/tech-provider-program/integration-guide)
* [Using WhatsApp Business Accounts with Twilio](/docs/whatsapp/tutorial/whatsapp-business-account)