---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/64019#article
headline: "64019: Pay: Required payment information incomplete"
url: https://www.twilio.com/docs/api/errors/64019
inLanguage: en
dateModified: 2026-03-11T22:03:37.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 64019: Pay: Required payment information incomplete

Log Type: APPLICATION

Log Level: ERROR

## Description

A 64019 Error is an indication that the pieces of payment information indicated as required were not captured.

### Possible causes

* Postal code and Security code were marked as required but not captured during the payment flow
* BankAccountNumber and BankRoutingNumber were not captured
* Credit Card Number and Expiration Date were not captured
* Status parameter value was set to "complete" before all payment information was captured

### Possible solutions

* Set Status parameter to "complete" only after all payment information is received via the Capture parameter