---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/64024#article
headline: "64024: Pay: Connector Instance Not Approved"
url: https://www.twilio.com/docs/api/errors/64024
inLanguage: en
dateModified: 2026-03-11T22:03:37.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 64024: Pay: Connector Instance Not Approved

Log Type: APPLICATION

Log Level: ERROR

## Description

This connector instance has not been approved by Twilio. Please contact Twilio support to gain approval for LIVE transactions.

### Possible causes

This is caused by your connector instance not having been approved by Twilio for LIVE transactions. You must go through a PCI review in order to gain approval for LIVE transactions.

### Possible solutions

Contact Twilio Support in order to gain approval for LIVE transactions for the specific connector instance.