---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/95111#article
headline: "95111: Failed to download media file: unauthorized"
url: https://www.twilio.com/docs/api/errors/95111
inLanguage: en
dateModified: 2026-03-11T22:03:37.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 95111: Failed to download media file: unauthorized

Log Type: APPLICATION

Log Level: ERROR

## Description

The media file is not accessible. The URL returned "Unauthorized" when trying to download.

### Possible causes

Protected resource. Expired pre-signed URL.

### Possible solutions

Verify that the media url is not an expired pre-signed URL or ensure open access to the media.