---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/95116#article
headline: "95116: PCI Recordings are not supported"
url: https://www.twilio.com/docs/api/errors/95116
inLanguage: en
dateModified: 2026-06-08T11:38:30.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 95116: PCI Recordings are not supported

Log Type: APPLICATION

Log Level: WARNING

## Description

This warning appears when you try to create a Conversation Intelligence transcript from a Twilio Voice recording on an account with PCI Mode enabled. Conversation Intelligence is not PCI compliant, and PCI Voice Recordings can't be used to create transcripts from a recording `SourceSid`.

### Possible causes

* PCI Mode is enabled for the account, so the recording is treated as a PCI Voice Recording.
* The transcript request uses a Twilio Recording `SourceSid` instead of an external recording `MediaUrl`.
* The workflow sends audio to Conversation Intelligence even though the workflow is subject to PCI.

### Possible solutions

* If the workflow is subject to PCI, do not send the recording to Conversation Intelligence.
* If you need to transcribe a recording stored outside Twilio, create the transcript with `MediaUrl` instead of `SourceSid`.
* Make sure the `MediaUrl` stays accessible while transcription runs. Use a public URL or a pre-signed URL if the file is stored in external storage.

#### Additional resources

* [Conversation Intelligence onboarding](/docs/conversation-intelligence-classic/onboarding)
* [Transcript Resource](/docs/conversation-intelligence-classic/api/transcript-resource)
* [Payment Card Industry Programmable Voice workflows](/docs/voice/pci-workflows)