---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/95119#article
headline: "95119: Conversation Intelligence does not support encrypted recordings"
url: https://www.twilio.com/docs/api/errors/95119
inLanguage: en
dateModified: 2026-06-08T11:38:30.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 95119: Conversation Intelligence does not support encrypted recordings

Log Type: APPLICATION

Log Level: WARNING

## Description

This warning appears when you try to create a Conversation Intelligence Transcript from a Voice Recording that was encrypted with Voice Recording Encryption. Conversation Intelligence can't decrypt encrypted recordings, so it can't transcribe them directly.

### Possible causes

* Voice Recording Encryption is enabled on the project or subaccount, which means new Voice Recordings are encrypted with your public key after they are created.
* The transcript request uses a Twilio Recording SID in `source_sid`, but the referenced recording is encrypted. Conversation Intelligence can't create a Transcript from an encrypted Twilio-hosted recording.
* The media file provided for transcription is still encrypted. External recordings must be accessible for download during transcription, and encrypted recordings aren't supported.

### Possible solutions

* Decrypt the recording outside Twilio by using your private key together with the recording's `EncryptionDetails` from the Recording resource.
* Store the decrypted audio in your own external storage and create the Transcript with `media_url` instead of `source_sid`. Conversation Intelligence supports external recordings through a publicly accessible or time-limited pre-signed URL.
* Use an unencrypted recording when you want to create a Transcript directly from a Twilio Recording SID.
* Make sure the external file stays accessible for the full transcription job and returns an HTTP 200 response when Conversation Intelligence fetches it.

#### Additional resources

* [Voice Recording Encryption](/docs/voice/tutorials/voice-recording-encryption)
* [Conversation Intelligence Transcript Resource](/docs/conversation-intelligence-classic/api/transcript-resource)
* [Conversation Intelligence (classic) overview](/docs/conversation-intelligence-classic)