---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/95124#article
headline: "95124: Public Key Encryption does not support media redaction"
url: https://www.twilio.com/docs/api/errors/95124
inLanguage: en
dateModified: 2026-06-08T11:38:30.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 95124: Public Key Encryption does not support media redaction

Log Type: TWILIO

Log Level: ERROR

## Description

This error occurs when you create or update a Conversation Intelligence (classic) Service with both `mediaRedaction` and `encryptionCredentialSid` configured. `mediaRedaction` redacts PII from transcript media, and `encryptionCredentialSid` applies your public key to transcript sentences and operator results. Use only one of these settings on the same Service.

### Possible causes

* You sent a Create Service request with `mediaRedaction` enabled and an `encryptionCredentialSid` in the same Service configuration.
* You updated an existing Service to add public key encryption after `mediaRedaction` was already enabled.
* You updated an existing Service to enable `mediaRedaction` after a public key had already been attached to the Service.

### Possible solutions

* Choose one feature for the Service. Keep `mediaRedaction` and remove `encryptionCredentialSid`, or keep public key encryption and disable `mediaRedaction`.
* Update the Service in the Console or with the Service Resource API so the Service does not include both settings at the same time.
* Apply the change before creating new transcripts, because transcripts belong to a Service and inherit that Service configuration.

#### Additional resources

* [Conversation Intelligence (classic) Service Resource](/docs/conversation-intelligence-classic/api/service-resource)
* [Encrypting transcripts and operator results](/docs/conversation-intelligence-classic/encrypting-transcripts-and-operator-results)
* [Conversation Intelligence (classic) onboarding guide](/docs/conversation-intelligence-classic/onboarding)