--- "@context": https://schema.org "@type": TechArticle "@id": https://www.twilio.com/docs/events/event-types/voice-insights/call-summary#article headline: Call Summary description: List of Voice Insights event types regarding Call Summary available in Twilio Event Streams, as well as their JSON schemas and examples. url: https://www.twilio.com/docs/events/event-types/voice-insights/call-summary inLanguage: en dateModified: 2026-10-16T15:08:53.000Z author: "@type": Organization name: Twilio Developer Education Team publisher: "@type": Organization name: Twilio --- # Call Summary ## Complete `com.twilio.voice.insights.call-summary.complete` Call Summary Complete events are compatible with Webhook, Kinesis and Segment sinks. To learn more, you can get started with the [Webhook](/docs/events/webhook-quickstart), [Kinesis](/docs/events/eventstreams-quickstart) or [Segment](/docs/events/segment-quickstart) quickstarts and refer to the [product documentation](/docs/voice/voice-insights/event-streams/call-insights-events). **Examples** ```json { "specversion" : "1.0", "type" : "com.twilio.voice.insights.call-summary.complete", "source" : "AB00000000000000000000000001", "id" : "NO00000000000000000000000001", "dataschema" : "https://events-schemas.twilio.com/VoiceInsights.CallSummary/10", "datacontenttype" : "2025-10-08T07:17:02.363Z", "data" : { "call_sid" : "CA0000000000000000000000000000001", "account_sid" : "AC0000000000000000000000000000001", "parent_call_sid" : "CA0000000000000000000000000000002", "parent_account_sid" : "AC0000000000000000000000000000002", "created_time" : "2023-01-01T00:00:00Z", "start_time" : "2023-01-01T00:00:00Z", "end_time" : "2023-01-01T00:00:00Z", "duration" : 120, "connect_duration" : 115, "call_type" : "carrier", "call_state" : "completed", "from" : { "caller" : "+18089490189", "callee" : "+1234567890", "carrier" : "Verizon Wireless", "connection" : "pstn", "number_prefix" : "44", "location" : { "lat" : 40.83885, "lon" : -74.04568 }, "city" : "New York", "country_code" : "US", "country_subdivision" : "CA", "ip_address" : "172.0.0.130", "sdk" : { "type" : "voice-ios", "version" : "5.7.2", "platform" : "iOS", "region" : "us1", "selected_region" : "us1", "browser" : { "name" : "Chrome", "major" : "89", "version" : "89.0.4389.90" }, "os" : { "name" : "Windows", "version" : "10" }, "device" : { "model" : "iPhone X", "type" : "mobile", "vendor" : "Apple", "arch" : "x86" }, "engine" : { "name" : "Blink", "version" : "537.36" }, "edge_location" : "ashburn" } }, "to" : { "caller" : "+18089490189", "callee" : "+1234567890", "carrier" : "Verizon Wireless", "connection" : "pstn", "number_prefix" : "44", "location" : { "lat" : 40.83885, "lon" : -74.04568 }, "city" : "New York", "country_code" : "US", "country_subdivision" : "CA", "ip_address" : "172.0.0.130", "sdk" : { "type" : "voice-ios", "version" : "5.7.2", "platform" : "iOS", "region" : "us1", "selected_region" : "us1", "browser" : { "name" : "Chrome", "major" : "89", "version" : "89.0.4389.90" }, "os" : { "name" : "Windows", "version" : "10" }, "device" : { "model" : "iPhone X", "type" : "mobile", "vendor" : "Apple", "arch" : "x86" }, "engine" : { "name" : "Blink", "version" : "537.36" }, "edge_location" : "ashburn" } }, "processing_state" : "partial", "processing_version" : 1, "sip_edge" : { "properties" : { "q850_cause" : 16, "last_sip_response_num" : 200, "pdd_ms" : 100, "route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM", "media_region" : "us1", "signaling_region" : "us1", "twilio_media_ip" : "54.xxx.xx.xxx", "twilio_signaling_ip" : "54.xxx.xx.xxx", "external_media_ip" : "54.xxx.xx.xxx", "external_signaling_ip" : "54.xxx.xx.xxx", "sip_call_id" : "xxxxx@0.0.0.0", "user_agent" : "xxxx", "selected_region" : "us1", "region" : "us1", "edge_location" : "ashburn", "queue_time" : 0, "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa", "disconnected_by" : "caller", "direction" : "inbound", "settings" : { "ice_restart_enabled" : true, "dscp" : true, "edge" : "ashburn", "selected_edges" : [ "ashburn" ] }, "app" : { "name" : "MyVoiceApp", "id" : "com.example.myvoiceapp", "version" : "1.0.0", "build_number" : "100", "compile_sdk_version" : "5.7.2", "min_os_version" : "10", "target_os_version" : "14.4" } }, "metrics" : { "inbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } }, "outbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } } }, "tags" : [ "high_jitter" ], "events" : { "feedback" : { "reason" : "excellent", "score" : 1 }, "groups" : { }, "levels" : { }, "errors" : { } } }, "carrier_edge" : { "properties" : { "q850_cause" : 16, "last_sip_response_num" : 200, "pdd_ms" : 100, "route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM", "media_region" : "us1", "signaling_region" : "us1", "twilio_media_ip" : "54.xxx.xx.xxx", "twilio_signaling_ip" : "54.xxx.xx.xxx", "external_media_ip" : "54.xxx.xx.xxx", "external_signaling_ip" : "54.xxx.xx.xxx", "sip_call_id" : "xxxxx@0.0.0.0", "user_agent" : "xxxx", "selected_region" : "us1", "region" : "us1", "edge_location" : "ashburn", "queue_time" : 0, "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa", "disconnected_by" : "caller", "direction" : "inbound", "settings" : { "ice_restart_enabled" : true, "dscp" : true, "edge" : "ashburn", "selected_edges" : [ "ashburn" ] }, "app" : { "name" : "MyVoiceApp", "id" : "com.example.myvoiceapp", "version" : "1.0.0", "build_number" : "100", "compile_sdk_version" : "5.7.2", "min_os_version" : "10", "target_os_version" : "14.4" } }, "metrics" : { "inbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } }, "outbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } } }, "tags" : [ "high_jitter" ], "events" : { "feedback" : { "reason" : "excellent", "score" : 1 }, "groups" : { }, "levels" : { }, "errors" : { } } }, "sdk_edge" : { "properties" : { "q850_cause" : 16, "last_sip_response_num" : 200, "pdd_ms" : 100, "route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM", "media_region" : "us1", "signaling_region" : "us1", "twilio_media_ip" : "54.xxx.xx.xxx", "twilio_signaling_ip" : "54.xxx.xx.xxx", "external_media_ip" : "54.xxx.xx.xxx", "external_signaling_ip" : "54.xxx.xx.xxx", "sip_call_id" : "xxxxx@0.0.0.0", "user_agent" : "xxxx", "selected_region" : "us1", "region" : "us1", "edge_location" : "ashburn", "queue_time" : 0, "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa", "disconnected_by" : "caller", "direction" : "inbound", "settings" : { "ice_restart_enabled" : true, "dscp" : true, "edge" : "ashburn", "selected_edges" : [ "ashburn" ] }, "app" : { "name" : "MyVoiceApp", "id" : "com.example.myvoiceapp", "version" : "1.0.0", "build_number" : "100", "compile_sdk_version" : "5.7.2", "min_os_version" : "10", "target_os_version" : "14.4" } }, "metrics" : { "inbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } }, "outbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } } }, "tags" : [ "high_jitter" ], "events" : { "feedback" : { "reason" : "excellent", "score" : 1 }, "groups" : { }, "levels" : { }, "errors" : { } } }, "client_edge" : { "properties" : { "q850_cause" : 16, "last_sip_response_num" : 200, "pdd_ms" : 100, "route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM", "media_region" : "us1", "signaling_region" : "us1", "twilio_media_ip" : "54.xxx.xx.xxx", "twilio_signaling_ip" : "54.xxx.xx.xxx", "external_media_ip" : "54.xxx.xx.xxx", "external_signaling_ip" : "54.xxx.xx.xxx", "sip_call_id" : "xxxxx@0.0.0.0", "user_agent" : "xxxx", "selected_region" : "us1", "region" : "us1", "edge_location" : "ashburn", "queue_time" : 0, "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa", "disconnected_by" : "caller", "direction" : "inbound", "settings" : { "ice_restart_enabled" : true, "dscp" : true, "edge" : "ashburn", "selected_edges" : [ "ashburn" ] }, "app" : { "name" : "MyVoiceApp", "id" : "com.example.myvoiceapp", "version" : "1.0.0", "build_number" : "100", "compile_sdk_version" : "5.7.2", "min_os_version" : "10", "target_os_version" : "14.4" } }, "metrics" : { "inbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } }, "outbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } } }, "tags" : [ "high_jitter" ], "events" : { "feedback" : { "reason" : "excellent", "score" : 1 }, "groups" : { }, "levels" : { }, "errors" : { } } }, "tags" : [ "high_jitter" ], "attributes" : { "conference_participant" : true }, "properties" : { "q850_cause" : 16, "last_sip_response_num" : 200, "pdd_ms" : 100, "route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM", "media_region" : "us1", "signaling_region" : "us1", "twilio_media_ip" : "54.xxx.xx.xxx", "twilio_signaling_ip" : "54.xxx.xx.xxx", "external_media_ip" : "54.xxx.xx.xxx", "external_signaling_ip" : "54.xxx.xx.xxx", "sip_call_id" : "xxxxx@0.0.0.0", "user_agent" : "xxxx", "selected_region" : "us1", "region" : "us1", "edge_location" : "ashburn", "queue_time" : 0, "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa", "disconnected_by" : "caller", "direction" : "inbound", "settings" : { "ice_restart_enabled" : true, "dscp" : true, "edge" : "ashburn", "selected_edges" : [ "ashburn" ] }, "app" : { "name" : "MyVoiceApp", "id" : "com.example.myvoiceapp", "version" : "1.0.0", "build_number" : "100", "compile_sdk_version" : "5.7.2", "min_os_version" : "10", "target_os_version" : "14.4" } }, "trust" : { "verified_caller" : { "verified" : true }, "branded_call" : { "branded" : true, "caller" : "18001234567", "use_case" : "Customer_Support", "branded_channel_sid" : "BC0000000000000000000000000000001", "brand_sid" : "BA0000000000000000000000000000001" }, "business_profile" : { "bundle_sid" : "BU0000000000000000000000000000001", "identity" : "My Business", "type" : "Retail", "industry" : "E-commerce" }, "voice_integrity" : { "enabled" : true, "bundle_sid" : "BU0000000000000000000000000000001", "use_case" : "Customer_Support" }, "branded" : { "enabled" : true, "display_name" : "My Company", "long_display_name" : "My Company LLC", "bundle_sid" : "BU0000000000000000000000000000001", "type" : "in_band", "call_reason" : "Branded CTIA", "logo" : true, "use_case" : "Marketing" } }, "annotation" : { "call_sid" : "CA0000000000000000000000000000001", "account_sid" : "AC0000000000000000000000000000001", "answered_by" : "human", "connectivity_issue" : "no_connectivity_issue", "quality_issues" : [ "no_quality_issue" ], "spam" : true, "comment" : "This call was very important.", "incident" : "https://twilio.zendesk.com/support/tickets/17353089", "timestampMs" : 1678884489123, "call_score" : 4 }, "answered_by" : "human", "agent_session_summaries" : [ { "session_id" : "VX0000000000000000000000000000001", "tts_latency_ms" : { "min" : 120.0, "max" : 450.0, "avg" : 230.5 }, "time_to_first_audio_ms" : { "min" : 200.0, "max" : 800.0, "avg" : 350.0 }, "application_latency_ms" : { "min" : 50.0, "max" : 300.0, "avg" : 150.0 }, "network_latency_ms" : { "min" : 10.0, "max" : 80.0, "avg" : 35.0 }, "stt_latency_ms" : { "min" : 100.0, "max" : 400.0, "avg" : 180.0 }, "tokens" : { "total" : 1024, "tokens_per_second" : { "min" : 15.0, "max" : 45.0, "avg" : 30.0 } }, "words" : { "total" : 350, "words_per_minute" : { "min" : 120.0, "max" : 180.0, "avg" : 150.0 } }, "turns" : 24, "interruptions" : { "customer_to_agent" : 3, "agent_to_customer" : 1 }, "session_state" : "ended" } ] } } ``` ```json { "specversion" : "1.0", "type" : "com.twilio.voice.insights.call-summary.complete", "source" : "AB00000000000000000000000001", "id" : "NO00000000000000000000000001", "dataschema" : "https://events-schemas.twilio.com/VoiceInsights.CallSummary/10", "datacontenttype" : "2025-10-08T07:17:02.363Z", "data" : { "call_sid" : "CA0000000000000000000000000000003", "account_sid" : "AC0000000000000000000000000000001", "parent_call_sid" : "", "parent_account_sid" : "", "created_time" : "2023-01-01T00:00:00Z", "start_time" : "2023-01-01T00:00:00Z", "end_time" : "2023-01-01T00:00:00Z", "duration" : 120, "connect_duration" : 115, "call_type" : "client", "call_state" : "completed", "from" : { "caller" : "+18089490189", "callee" : "+1234567890", "carrier" : "Verizon Wireless", "connection" : "pstn", "number_prefix" : "44", "location" : { "lat" : 40.83885, "lon" : -74.04568 }, "city" : "New York", "country_code" : "US", "country_subdivision" : "CA", "ip_address" : "172.0.0.130", "sdk" : { "type" : "voice-ios", "version" : "5.7.2", "platform" : "iOS", "region" : "us1", "selected_region" : "us1", "browser" : { "name" : "Chrome", "major" : "89", "version" : "89.0.4389.90" }, "os" : { "name" : "Windows", "version" : "10" }, "device" : { "model" : "iPhone X", "type" : "mobile", "vendor" : "Apple", "arch" : "x86" }, "engine" : { "name" : "Blink", "version" : "537.36" }, "edge_location" : "ashburn" } }, "to" : { "caller" : "+18089490189", "callee" : "+1234567890", "carrier" : "Verizon Wireless", "connection" : "pstn", "number_prefix" : "44", "location" : { "lat" : 40.83885, "lon" : -74.04568 }, "city" : "New York", "country_code" : "US", "country_subdivision" : "CA", "ip_address" : "172.0.0.130", "sdk" : { "type" : "voice-ios", "version" : "5.7.2", "platform" : "iOS", "region" : "us1", "selected_region" : "us1", "browser" : { "name" : "Chrome", "major" : "89", "version" : "89.0.4389.90" }, "os" : { "name" : "Windows", "version" : "10" }, "device" : { "model" : "iPhone X", "type" : "mobile", "vendor" : "Apple", "arch" : "x86" }, "engine" : { "name" : "Blink", "version" : "537.36" }, "edge_location" : "ashburn" } }, "processing_state" : "partial", "processing_version" : 1, "sdk_edge" : { "properties" : { "q850_cause" : 16, "last_sip_response_num" : 200, "pdd_ms" : 100, "route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM", "media_region" : "us1", "signaling_region" : "us1", "twilio_media_ip" : "54.xxx.xx.xxx", "twilio_signaling_ip" : "54.xxx.xx.xxx", "external_media_ip" : "54.xxx.xx.xxx", "external_signaling_ip" : "54.xxx.xx.xxx", "sip_call_id" : "xxxxx@0.0.0.0", "user_agent" : "xxxx", "selected_region" : "us1", "region" : "us1", "edge_location" : "ashburn", "queue_time" : 0, "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa", "disconnected_by" : "caller", "direction" : "inbound", "settings" : { "ice_restart_enabled" : true, "dscp" : true, "edge" : "ashburn", "selected_edges" : [ "ashburn" ] }, "app" : { "name" : "MyVoiceApp", "id" : "com.example.myvoiceapp", "version" : "1.0.0", "build_number" : "100", "compile_sdk_version" : "5.7.2", "min_os_version" : "10", "target_os_version" : "14.4" } }, "metrics" : { "inbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } }, "outbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } } }, "tags" : [ "high_jitter" ], "events" : { "feedback" : { "reason" : "excellent", "score" : 1 }, "groups" : { }, "levels" : { }, "errors" : { } } }, "tags" : [ "hd_audio", "downsampled" ], "properties" : { "q850_cause" : 16, "last_sip_response_num" : 200, "pdd_ms" : 100, "route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM", "media_region" : "us1", "signaling_region" : "us1", "twilio_media_ip" : "54.xxx.xx.xxx", "twilio_signaling_ip" : "54.xxx.xx.xxx", "external_media_ip" : "54.xxx.xx.xxx", "external_signaling_ip" : "54.xxx.xx.xxx", "sip_call_id" : "xxxxx@0.0.0.0", "user_agent" : "xxxx", "selected_region" : "us1", "region" : "us1", "edge_location" : "ashburn", "queue_time" : 0, "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa", "disconnected_by" : "caller", "direction" : "inbound", "settings" : { "ice_restart_enabled" : true, "dscp" : true, "edge" : "ashburn", "selected_edges" : [ "ashburn" ] }, "app" : { "name" : "MyVoiceApp", "id" : "com.example.myvoiceapp", "version" : "1.0.0", "build_number" : "100", "compile_sdk_version" : "5.7.2", "min_os_version" : "10", "target_os_version" : "14.4" } }, "trust" : { "verified_caller" : { "verified" : true }, "branded_call" : { "branded" : true, "caller" : "18001234567", "use_case" : "Customer_Support", "branded_channel_sid" : "BC0000000000000000000000000000001", "brand_sid" : "BA0000000000000000000000000000001" }, "business_profile" : { "bundle_sid" : "BU0000000000000000000000000000001", "identity" : "My Business", "type" : "Retail", "industry" : "E-commerce" }, "voice_integrity" : { "enabled" : true, "bundle_sid" : "BU0000000000000000000000000000001", "use_case" : "Customer_Support" }, "branded" : { "enabled" : true, "display_name" : "My Company", "long_display_name" : "My Company LLC", "bundle_sid" : "BU0000000000000000000000000000001", "type" : "in_band", "call_reason" : "Branded CTIA", "logo" : true, "use_case" : "Marketing" } }, "annotation" : { "call_sid" : "CA0000000000000000000000000000001", "account_sid" : "AC0000000000000000000000000000001", "answered_by" : "human", "connectivity_issue" : "no_connectivity_issue", "quality_issues" : [ "no_quality_issue" ], "spam" : true, "comment" : "This call was very important.", "incident" : "https://twilio.zendesk.com/support/tickets/17353089", "timestampMs" : 1678884489123, "call_score" : 4 }, "answered_by" : "human", "agent_session_summaries" : [ { "session_id" : "VX0000000000000000000000000000001", "tts_latency_ms" : { "min" : 120.0, "max" : 450.0, "avg" : 230.5 }, "time_to_first_audio_ms" : { "min" : 200.0, "max" : 800.0, "avg" : 350.0 }, "application_latency_ms" : { "min" : 50.0, "max" : 300.0, "avg" : 150.0 }, "network_latency_ms" : { "min" : 10.0, "max" : 80.0, "avg" : 35.0 }, "stt_latency_ms" : { "min" : 100.0, "max" : 400.0, "avg" : 180.0 }, "tokens" : { "total" : 1024, "tokens_per_second" : { "min" : 15.0, "max" : 45.0, "avg" : 30.0 } }, "words" : { "total" : 350, "words_per_minute" : { "min" : 120.0, "max" : 180.0, "avg" : 150.0 } }, "turns" : 24, "interruptions" : { "customer_to_agent" : 3, "agent_to_customer" : 1 }, "session_state" : "ended" } ] } } ``` **Versions** * [v10 (latest)](https://events-schemas.twilio.com/VoiceInsights.CallSummary/10) * [v9](https://events-schemas.twilio.com/VoiceInsights.CallSummary/9) * [v8](https://events-schemas.twilio.com/VoiceInsights.CallSummary/8) * [v7](https://events-schemas.twilio.com/VoiceInsights.CallSummary/7) * [v6](https://events-schemas.twilio.com/VoiceInsights.CallSummary/6) * [v5](https://events-schemas.twilio.com/VoiceInsights.CallSummary/5) * [v4](https://events-schemas.twilio.com/VoiceInsights.CallSummary/4) * [v3](https://events-schemas.twilio.com/VoiceInsights.CallSummary/3) * [v2](https://events-schemas.twilio.com/VoiceInsights.CallSummary/2) * [v1](https://events-schemas.twilio.com/VoiceInsights.CallSummary/1) ## Partial `com.twilio.voice.insights.call-summary.partial` Call Summary Partial events are compatible with Webhook and Kinesis sinks. To learn more, you can get started with the [Webhook](/docs/events/webhook-quickstart) or [Kinesis](/docs/events/eventstreams-quickstart) quickstarts and refer to the [product documentation](/docs/voice/voice-insights/event-streams/call-insights-events). **Examples** ```json { "specversion" : "1.0", "type" : "com.twilio.voice.insights.call-summary.partial", "source" : "AB00000000000000000000000001", "id" : "NO00000000000000000000000001", "dataschema" : "https://events-schemas.twilio.com/VoiceInsights.CallSummary/10", "datacontenttype" : "2025-10-08T07:17:02.363Z", "data" : { "call_sid" : "CA0000000000000000000000000000001", "account_sid" : "AC0000000000000000000000000000001", "parent_call_sid" : "CA0000000000000000000000000000002", "parent_account_sid" : "AC0000000000000000000000000000002", "created_time" : "2023-01-01T00:00:00Z", "start_time" : "2023-01-01T00:00:00Z", "end_time" : "2023-01-01T00:00:00Z", "duration" : 120, "connect_duration" : 115, "call_type" : "carrier", "call_state" : "completed", "from" : { "caller" : "+18089490189", "callee" : "+1234567890", "carrier" : "Verizon Wireless", "connection" : "pstn", "number_prefix" : "44", "location" : { "lat" : 40.83885, "lon" : -74.04568 }, "city" : "New York", "country_code" : "US", "country_subdivision" : "CA", "ip_address" : "172.0.0.130", "sdk" : { "type" : "voice-ios", "version" : "5.7.2", "platform" : "iOS", "region" : "us1", "selected_region" : "us1", "browser" : { "name" : "Chrome", "major" : "89", "version" : "89.0.4389.90" }, "os" : { "name" : "Windows", "version" : "10" }, "device" : { "model" : "iPhone X", "type" : "mobile", "vendor" : "Apple", "arch" : "x86" }, "engine" : { "name" : "Blink", "version" : "537.36" }, "edge_location" : "ashburn" } }, "to" : { "caller" : "+18089490189", "callee" : "+1234567890", "carrier" : "Verizon Wireless", "connection" : "pstn", "number_prefix" : "44", "location" : { "lat" : 40.83885, "lon" : -74.04568 }, "city" : "New York", "country_code" : "US", "country_subdivision" : "CA", "ip_address" : "172.0.0.130", "sdk" : { "type" : "voice-ios", "version" : "5.7.2", "platform" : "iOS", "region" : "us1", "selected_region" : "us1", "browser" : { "name" : "Chrome", "major" : "89", "version" : "89.0.4389.90" }, "os" : { "name" : "Windows", "version" : "10" }, "device" : { "model" : "iPhone X", "type" : "mobile", "vendor" : "Apple", "arch" : "x86" }, "engine" : { "name" : "Blink", "version" : "537.36" }, "edge_location" : "ashburn" } }, "processing_state" : "partial", "processing_version" : 1, "sip_edge" : { "properties" : { "q850_cause" : 16, "last_sip_response_num" : 200, "pdd_ms" : 100, "route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM", "media_region" : "us1", "signaling_region" : "us1", "twilio_media_ip" : "54.xxx.xx.xxx", "twilio_signaling_ip" : "54.xxx.xx.xxx", "external_media_ip" : "54.xxx.xx.xxx", "external_signaling_ip" : "54.xxx.xx.xxx", "sip_call_id" : "xxxxx@0.0.0.0", "user_agent" : "xxxx", "selected_region" : "us1", "region" : "us1", "edge_location" : "ashburn", "queue_time" : 0, "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa", "disconnected_by" : "caller", "direction" : "inbound", "settings" : { "ice_restart_enabled" : true, "dscp" : true, "edge" : "ashburn", "selected_edges" : [ "ashburn" ] }, "app" : { "name" : "MyVoiceApp", "id" : "com.example.myvoiceapp", "version" : "1.0.0", "build_number" : "100", "compile_sdk_version" : "5.7.2", "min_os_version" : "10", "target_os_version" : "14.4" } }, "metrics" : { "inbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } }, "outbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } } }, "tags" : [ "high_jitter" ], "events" : { "feedback" : { "reason" : "excellent", "score" : 1 }, "groups" : { }, "levels" : { }, "errors" : { } } }, "carrier_edge" : { "properties" : { "q850_cause" : 16, "last_sip_response_num" : 200, "pdd_ms" : 100, "route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM", "media_region" : "us1", "signaling_region" : "us1", "twilio_media_ip" : "54.xxx.xx.xxx", "twilio_signaling_ip" : "54.xxx.xx.xxx", "external_media_ip" : "54.xxx.xx.xxx", "external_signaling_ip" : "54.xxx.xx.xxx", "sip_call_id" : "xxxxx@0.0.0.0", "user_agent" : "xxxx", "selected_region" : "us1", "region" : "us1", "edge_location" : "ashburn", "queue_time" : 0, "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa", "disconnected_by" : "caller", "direction" : "inbound", "settings" : { "ice_restart_enabled" : true, "dscp" : true, "edge" : "ashburn", "selected_edges" : [ "ashburn" ] }, "app" : { "name" : "MyVoiceApp", "id" : "com.example.myvoiceapp", "version" : "1.0.0", "build_number" : "100", "compile_sdk_version" : "5.7.2", "min_os_version" : "10", "target_os_version" : "14.4" } }, "metrics" : { "inbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } }, "outbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } } }, "tags" : [ "high_jitter" ], "events" : { "feedback" : { "reason" : "excellent", "score" : 1 }, "groups" : { }, "levels" : { }, "errors" : { } } }, "sdk_edge" : { "properties" : { "q850_cause" : 16, "last_sip_response_num" : 200, "pdd_ms" : 100, "route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM", "media_region" : "us1", "signaling_region" : "us1", "twilio_media_ip" : "54.xxx.xx.xxx", "twilio_signaling_ip" : "54.xxx.xx.xxx", "external_media_ip" : "54.xxx.xx.xxx", "external_signaling_ip" : "54.xxx.xx.xxx", "sip_call_id" : "xxxxx@0.0.0.0", "user_agent" : "xxxx", "selected_region" : "us1", "region" : "us1", "edge_location" : "ashburn", "queue_time" : 0, "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa", "disconnected_by" : "caller", "direction" : "inbound", "settings" : { "ice_restart_enabled" : true, "dscp" : true, "edge" : "ashburn", "selected_edges" : [ "ashburn" ] }, "app" : { "name" : "MyVoiceApp", "id" : "com.example.myvoiceapp", "version" : "1.0.0", "build_number" : "100", "compile_sdk_version" : "5.7.2", "min_os_version" : "10", "target_os_version" : "14.4" } }, "metrics" : { "inbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } }, "outbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } } }, "tags" : [ "high_jitter" ], "events" : { "feedback" : { "reason" : "excellent", "score" : 1 }, "groups" : { }, "levels" : { }, "errors" : { } } }, "client_edge" : { "properties" : { "q850_cause" : 16, "last_sip_response_num" : 200, "pdd_ms" : 100, "route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM", "media_region" : "us1", "signaling_region" : "us1", "twilio_media_ip" : "54.xxx.xx.xxx", "twilio_signaling_ip" : "54.xxx.xx.xxx", "external_media_ip" : "54.xxx.xx.xxx", "external_signaling_ip" : "54.xxx.xx.xxx", "sip_call_id" : "xxxxx@0.0.0.0", "user_agent" : "xxxx", "selected_region" : "us1", "region" : "us1", "edge_location" : "ashburn", "queue_time" : 0, "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa", "disconnected_by" : "caller", "direction" : "inbound", "settings" : { "ice_restart_enabled" : true, "dscp" : true, "edge" : "ashburn", "selected_edges" : [ "ashburn" ] }, "app" : { "name" : "MyVoiceApp", "id" : "com.example.myvoiceapp", "version" : "1.0.0", "build_number" : "100", "compile_sdk_version" : "5.7.2", "min_os_version" : "10", "target_os_version" : "14.4" } }, "metrics" : { "inbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } }, "outbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } } }, "tags" : [ "high_jitter" ], "events" : { "feedback" : { "reason" : "excellent", "score" : 1 }, "groups" : { }, "levels" : { }, "errors" : { } } }, "tags" : [ "high_jitter" ], "attributes" : { "conference_participant" : true }, "properties" : { "q850_cause" : 16, "last_sip_response_num" : 200, "pdd_ms" : 100, "route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM", "media_region" : "us1", "signaling_region" : "us1", "twilio_media_ip" : "54.xxx.xx.xxx", "twilio_signaling_ip" : "54.xxx.xx.xxx", "external_media_ip" : "54.xxx.xx.xxx", "external_signaling_ip" : "54.xxx.xx.xxx", "sip_call_id" : "xxxxx@0.0.0.0", "user_agent" : "xxxx", "selected_region" : "us1", "region" : "us1", "edge_location" : "ashburn", "queue_time" : 0, "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa", "disconnected_by" : "caller", "direction" : "inbound", "settings" : { "ice_restart_enabled" : true, "dscp" : true, "edge" : "ashburn", "selected_edges" : [ "ashburn" ] }, "app" : { "name" : "MyVoiceApp", "id" : "com.example.myvoiceapp", "version" : "1.0.0", "build_number" : "100", "compile_sdk_version" : "5.7.2", "min_os_version" : "10", "target_os_version" : "14.4" } }, "trust" : { "verified_caller" : { "verified" : true }, "branded_call" : { "branded" : true, "caller" : "18001234567", "use_case" : "Customer_Support", "branded_channel_sid" : "BC0000000000000000000000000000001", "brand_sid" : "BA0000000000000000000000000000001" }, "business_profile" : { "bundle_sid" : "BU0000000000000000000000000000001", "identity" : "My Business", "type" : "Retail", "industry" : "E-commerce" }, "voice_integrity" : { "enabled" : true, "bundle_sid" : "BU0000000000000000000000000000001", "use_case" : "Customer_Support" }, "branded" : { "enabled" : true, "display_name" : "My Company", "long_display_name" : "My Company LLC", "bundle_sid" : "BU0000000000000000000000000000001", "type" : "in_band", "call_reason" : "Branded CTIA", "logo" : true, "use_case" : "Marketing" } }, "annotation" : { "call_sid" : "CA0000000000000000000000000000001", "account_sid" : "AC0000000000000000000000000000001", "answered_by" : "human", "connectivity_issue" : "no_connectivity_issue", "quality_issues" : [ "no_quality_issue" ], "spam" : true, "comment" : "This call was very important.", "incident" : "https://twilio.zendesk.com/support/tickets/17353089", "timestampMs" : 1678884489123, "call_score" : 4 }, "answered_by" : "human", "agent_session_summaries" : [ { "session_id" : "VX0000000000000000000000000000001", "tts_latency_ms" : { "min" : 120.0, "max" : 450.0, "avg" : 230.5 }, "time_to_first_audio_ms" : { "min" : 200.0, "max" : 800.0, "avg" : 350.0 }, "application_latency_ms" : { "min" : 50.0, "max" : 300.0, "avg" : 150.0 }, "network_latency_ms" : { "min" : 10.0, "max" : 80.0, "avg" : 35.0 }, "stt_latency_ms" : { "min" : 100.0, "max" : 400.0, "avg" : 180.0 }, "tokens" : { "total" : 1024, "tokens_per_second" : { "min" : 15.0, "max" : 45.0, "avg" : 30.0 } }, "words" : { "total" : 350, "words_per_minute" : { "min" : 120.0, "max" : 180.0, "avg" : 150.0 } }, "turns" : 24, "interruptions" : { "customer_to_agent" : 3, "agent_to_customer" : 1 }, "session_state" : "ended" } ] } } ``` ```json { "specversion" : "1.0", "type" : "com.twilio.voice.insights.call-summary.partial", "source" : "AB00000000000000000000000001", "id" : "NO00000000000000000000000001", "dataschema" : "https://events-schemas.twilio.com/VoiceInsights.CallSummary/10", "datacontenttype" : "2025-10-08T07:17:02.363Z", "data" : { "call_sid" : "CA0000000000000000000000000000003", "account_sid" : "AC0000000000000000000000000000001", "parent_call_sid" : "", "parent_account_sid" : "", "created_time" : "2023-01-01T00:00:00Z", "start_time" : "2023-01-01T00:00:00Z", "end_time" : "2023-01-01T00:00:00Z", "duration" : 120, "connect_duration" : 115, "call_type" : "client", "call_state" : "completed", "from" : { "caller" : "+18089490189", "callee" : "+1234567890", "carrier" : "Verizon Wireless", "connection" : "pstn", "number_prefix" : "44", "location" : { "lat" : 40.83885, "lon" : -74.04568 }, "city" : "New York", "country_code" : "US", "country_subdivision" : "CA", "ip_address" : "172.0.0.130", "sdk" : { "type" : "voice-ios", "version" : "5.7.2", "platform" : "iOS", "region" : "us1", "selected_region" : "us1", "browser" : { "name" : "Chrome", "major" : "89", "version" : "89.0.4389.90" }, "os" : { "name" : "Windows", "version" : "10" }, "device" : { "model" : "iPhone X", "type" : "mobile", "vendor" : "Apple", "arch" : "x86" }, "engine" : { "name" : "Blink", "version" : "537.36" }, "edge_location" : "ashburn" } }, "to" : { "caller" : "+18089490189", "callee" : "+1234567890", "carrier" : "Verizon Wireless", "connection" : "pstn", "number_prefix" : "44", "location" : { "lat" : 40.83885, "lon" : -74.04568 }, "city" : "New York", "country_code" : "US", "country_subdivision" : "CA", "ip_address" : "172.0.0.130", "sdk" : { "type" : "voice-ios", "version" : "5.7.2", "platform" : "iOS", "region" : "us1", "selected_region" : "us1", "browser" : { "name" : "Chrome", "major" : "89", "version" : "89.0.4389.90" }, "os" : { "name" : "Windows", "version" : "10" }, "device" : { "model" : "iPhone X", "type" : "mobile", "vendor" : "Apple", "arch" : "x86" }, "engine" : { "name" : "Blink", "version" : "537.36" }, "edge_location" : "ashburn" } }, "processing_state" : "partial", "processing_version" : 1, "sdk_edge" : { "properties" : { "q850_cause" : 16, "last_sip_response_num" : 200, "pdd_ms" : 100, "route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM", "media_region" : "us1", "signaling_region" : "us1", "twilio_media_ip" : "54.xxx.xx.xxx", "twilio_signaling_ip" : "54.xxx.xx.xxx", "external_media_ip" : "54.xxx.xx.xxx", "external_signaling_ip" : "54.xxx.xx.xxx", "sip_call_id" : "xxxxx@0.0.0.0", "user_agent" : "xxxx", "selected_region" : "us1", "region" : "us1", "edge_location" : "ashburn", "queue_time" : 0, "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa", "disconnected_by" : "caller", "direction" : "inbound", "settings" : { "ice_restart_enabled" : true, "dscp" : true, "edge" : "ashburn", "selected_edges" : [ "ashburn" ] }, "app" : { "name" : "MyVoiceApp", "id" : "com.example.myvoiceapp", "version" : "1.0.0", "build_number" : "100", "compile_sdk_version" : "5.7.2", "min_os_version" : "10", "target_os_version" : "14.4" } }, "metrics" : { "inbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } }, "outbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } } }, "tags" : [ "high_jitter" ], "events" : { "feedback" : { "reason" : "excellent", "score" : 1 }, "groups" : { }, "levels" : { }, "errors" : { } } }, "tags" : [ "hd_audio", "downsampled" ], "properties" : { "q850_cause" : 16, "last_sip_response_num" : 200, "pdd_ms" : 100, "route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM", "media_region" : "us1", "signaling_region" : "us1", "twilio_media_ip" : "54.xxx.xx.xxx", "twilio_signaling_ip" : "54.xxx.xx.xxx", "external_media_ip" : "54.xxx.xx.xxx", "external_signaling_ip" : "54.xxx.xx.xxx", "sip_call_id" : "xxxxx@0.0.0.0", "user_agent" : "xxxx", "selected_region" : "us1", "region" : "us1", "edge_location" : "ashburn", "queue_time" : 0, "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa", "disconnected_by" : "caller", "direction" : "inbound", "settings" : { "ice_restart_enabled" : true, "dscp" : true, "edge" : "ashburn", "selected_edges" : [ "ashburn" ] }, "app" : { "name" : "MyVoiceApp", "id" : "com.example.myvoiceapp", "version" : "1.0.0", "build_number" : "100", "compile_sdk_version" : "5.7.2", "min_os_version" : "10", "target_os_version" : "14.4" } }, "trust" : { "verified_caller" : { "verified" : true }, "branded_call" : { "branded" : true, "caller" : "18001234567", "use_case" : "Customer_Support", "branded_channel_sid" : "BC0000000000000000000000000000001", "brand_sid" : "BA0000000000000000000000000000001" }, "business_profile" : { "bundle_sid" : "BU0000000000000000000000000000001", "identity" : "My Business", "type" : "Retail", "industry" : "E-commerce" }, "voice_integrity" : { "enabled" : true, "bundle_sid" : "BU0000000000000000000000000000001", "use_case" : "Customer_Support" }, "branded" : { "enabled" : true, "display_name" : "My Company", "long_display_name" : "My Company LLC", "bundle_sid" : "BU0000000000000000000000000000001", "type" : "in_band", "call_reason" : "Branded CTIA", "logo" : true, "use_case" : "Marketing" } }, "annotation" : { "call_sid" : "CA0000000000000000000000000000001", "account_sid" : "AC0000000000000000000000000000001", "answered_by" : "human", "connectivity_issue" : "no_connectivity_issue", "quality_issues" : [ "no_quality_issue" ], "spam" : true, "comment" : "This call was very important.", "incident" : "https://twilio.zendesk.com/support/tickets/17353089", "timestampMs" : 1678884489123, "call_score" : 4 }, "answered_by" : "human", "agent_session_summaries" : [ { "session_id" : "VX0000000000000000000000000000001", "tts_latency_ms" : { "min" : 120.0, "max" : 450.0, "avg" : 230.5 }, "time_to_first_audio_ms" : { "min" : 200.0, "max" : 800.0, "avg" : 350.0 }, "application_latency_ms" : { "min" : 50.0, "max" : 300.0, "avg" : 150.0 }, "network_latency_ms" : { "min" : 10.0, "max" : 80.0, "avg" : 35.0 }, "stt_latency_ms" : { "min" : 100.0, "max" : 400.0, "avg" : 180.0 }, "tokens" : { "total" : 1024, "tokens_per_second" : { "min" : 15.0, "max" : 45.0, "avg" : 30.0 } }, "words" : { "total" : 350, "words_per_minute" : { "min" : 120.0, "max" : 180.0, "avg" : 150.0 } }, "turns" : 24, "interruptions" : { "customer_to_agent" : 3, "agent_to_customer" : 1 }, "session_state" : "ended" } ] } } ``` **Versions** * [v10 (latest)](https://events-schemas.twilio.com/VoiceInsights.CallSummary/10) * [v9](https://events-schemas.twilio.com/VoiceInsights.CallSummary/9) * [v8](https://events-schemas.twilio.com/VoiceInsights.CallSummary/8) * [v7](https://events-schemas.twilio.com/VoiceInsights.CallSummary/7) * [v6](https://events-schemas.twilio.com/VoiceInsights.CallSummary/6) * [v5](https://events-schemas.twilio.com/VoiceInsights.CallSummary/5) * [v4](https://events-schemas.twilio.com/VoiceInsights.CallSummary/4) * [v3](https://events-schemas.twilio.com/VoiceInsights.CallSummary/3) * [v2](https://events-schemas.twilio.com/VoiceInsights.CallSummary/2) * [v1](https://events-schemas.twilio.com/VoiceInsights.CallSummary/1) ## Predicted Complete `com.twilio.voice.insights.call-summary.predicted-complete` Call Summary Predicted Complete events are compatible with Webhook and Kinesis sinks. To learn more, you can get started with the [Webhook](/docs/events/webhook-quickstart) or [Kinesis](/docs/events/eventstreams-quickstart) quickstarts and refer to the [product documentation](/docs/voice/voice-insights/event-streams/call-insights-events). **Examples** ```json { "specversion" : "1.0", "type" : "com.twilio.voice.insights.call-summary.predicted-complete", "source" : "AB00000000000000000000000001", "id" : "NO00000000000000000000000001", "dataschema" : "https://events-schemas.twilio.com/VoiceInsights.CallSummary/10", "datacontenttype" : "2025-10-08T07:17:02.363Z", "data" : { "call_sid" : "CA0000000000000000000000000000001", "account_sid" : "AC0000000000000000000000000000001", "parent_call_sid" : "CA0000000000000000000000000000002", "parent_account_sid" : "AC0000000000000000000000000000002", "created_time" : "2023-01-01T00:00:00Z", "start_time" : "2023-01-01T00:00:00Z", "end_time" : "2023-01-01T00:00:00Z", "duration" : 120, "connect_duration" : 115, "call_type" : "carrier", "call_state" : "completed", "from" : { "caller" : "+18089490189", "callee" : "+1234567890", "carrier" : "Verizon Wireless", "connection" : "pstn", "number_prefix" : "44", "location" : { "lat" : 40.83885, "lon" : -74.04568 }, "city" : "New York", "country_code" : "US", "country_subdivision" : "CA", "ip_address" : "172.0.0.130", "sdk" : { "type" : "voice-ios", "version" : "5.7.2", "platform" : "iOS", "region" : "us1", "selected_region" : "us1", "browser" : { "name" : "Chrome", "major" : "89", "version" : "89.0.4389.90" }, "os" : { "name" : "Windows", "version" : "10" }, "device" : { "model" : "iPhone X", "type" : "mobile", "vendor" : "Apple", "arch" : "x86" }, "engine" : { "name" : "Blink", "version" : "537.36" }, "edge_location" : "ashburn" } }, "to" : { "caller" : "+18089490189", "callee" : "+1234567890", "carrier" : "Verizon Wireless", "connection" : "pstn", "number_prefix" : "44", "location" : { "lat" : 40.83885, "lon" : -74.04568 }, "city" : "New York", "country_code" : "US", "country_subdivision" : "CA", "ip_address" : "172.0.0.130", "sdk" : { "type" : "voice-ios", "version" : "5.7.2", "platform" : "iOS", "region" : "us1", "selected_region" : "us1", "browser" : { "name" : "Chrome", "major" : "89", "version" : "89.0.4389.90" }, "os" : { "name" : "Windows", "version" : "10" }, "device" : { "model" : "iPhone X", "type" : "mobile", "vendor" : "Apple", "arch" : "x86" }, "engine" : { "name" : "Blink", "version" : "537.36" }, "edge_location" : "ashburn" } }, "processing_state" : "partial", "processing_version" : 1, "sip_edge" : { "properties" : { "q850_cause" : 16, "last_sip_response_num" : 200, "pdd_ms" : 100, "route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM", "media_region" : "us1", "signaling_region" : "us1", "twilio_media_ip" : "54.xxx.xx.xxx", "twilio_signaling_ip" : "54.xxx.xx.xxx", "external_media_ip" : "54.xxx.xx.xxx", "external_signaling_ip" : "54.xxx.xx.xxx", "sip_call_id" : "xxxxx@0.0.0.0", "user_agent" : "xxxx", "selected_region" : "us1", "region" : "us1", "edge_location" : "ashburn", "queue_time" : 0, "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa", "disconnected_by" : "caller", "direction" : "inbound", "settings" : { "ice_restart_enabled" : true, "dscp" : true, "edge" : "ashburn", "selected_edges" : [ "ashburn" ] }, "app" : { "name" : "MyVoiceApp", "id" : "com.example.myvoiceapp", "version" : "1.0.0", "build_number" : "100", "compile_sdk_version" : "5.7.2", "min_os_version" : "10", "target_os_version" : "14.4" } }, "metrics" : { "inbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } }, "outbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } } }, "tags" : [ "high_jitter" ], "events" : { "feedback" : { "reason" : "excellent", "score" : 1 }, "groups" : { }, "levels" : { }, "errors" : { } } }, "carrier_edge" : { "properties" : { "q850_cause" : 16, "last_sip_response_num" : 200, "pdd_ms" : 100, "route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM", "media_region" : "us1", "signaling_region" : "us1", "twilio_media_ip" : "54.xxx.xx.xxx", "twilio_signaling_ip" : "54.xxx.xx.xxx", "external_media_ip" : "54.xxx.xx.xxx", "external_signaling_ip" : "54.xxx.xx.xxx", "sip_call_id" : "xxxxx@0.0.0.0", "user_agent" : "xxxx", "selected_region" : "us1", "region" : "us1", "edge_location" : "ashburn", "queue_time" : 0, "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa", "disconnected_by" : "caller", "direction" : "inbound", "settings" : { "ice_restart_enabled" : true, "dscp" : true, "edge" : "ashburn", "selected_edges" : [ "ashburn" ] }, "app" : { "name" : "MyVoiceApp", "id" : "com.example.myvoiceapp", "version" : "1.0.0", "build_number" : "100", "compile_sdk_version" : "5.7.2", "min_os_version" : "10", "target_os_version" : "14.4" } }, "metrics" : { "inbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } }, "outbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } } }, "tags" : [ "high_jitter" ], "events" : { "feedback" : { "reason" : "excellent", "score" : 1 }, "groups" : { }, "levels" : { }, "errors" : { } } }, "sdk_edge" : { "properties" : { "q850_cause" : 16, "last_sip_response_num" : 200, "pdd_ms" : 100, "route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM", "media_region" : "us1", "signaling_region" : "us1", "twilio_media_ip" : "54.xxx.xx.xxx", "twilio_signaling_ip" : "54.xxx.xx.xxx", "external_media_ip" : "54.xxx.xx.xxx", "external_signaling_ip" : "54.xxx.xx.xxx", "sip_call_id" : "xxxxx@0.0.0.0", "user_agent" : "xxxx", "selected_region" : "us1", "region" : "us1", "edge_location" : "ashburn", "queue_time" : 0, "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa", "disconnected_by" : "caller", "direction" : "inbound", "settings" : { "ice_restart_enabled" : true, "dscp" : true, "edge" : "ashburn", "selected_edges" : [ "ashburn" ] }, "app" : { "name" : "MyVoiceApp", "id" : "com.example.myvoiceapp", "version" : "1.0.0", "build_number" : "100", "compile_sdk_version" : "5.7.2", "min_os_version" : "10", "target_os_version" : "14.4" } }, "metrics" : { "inbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } }, "outbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } } }, "tags" : [ "high_jitter" ], "events" : { "feedback" : { "reason" : "excellent", "score" : 1 }, "groups" : { }, "levels" : { }, "errors" : { } } }, "client_edge" : { "properties" : { "q850_cause" : 16, "last_sip_response_num" : 200, "pdd_ms" : 100, "route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM", "media_region" : "us1", "signaling_region" : "us1", "twilio_media_ip" : "54.xxx.xx.xxx", "twilio_signaling_ip" : "54.xxx.xx.xxx", "external_media_ip" : "54.xxx.xx.xxx", "external_signaling_ip" : "54.xxx.xx.xxx", "sip_call_id" : "xxxxx@0.0.0.0", "user_agent" : "xxxx", "selected_region" : "us1", "region" : "us1", "edge_location" : "ashburn", "queue_time" : 0, "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa", "disconnected_by" : "caller", "direction" : "inbound", "settings" : { "ice_restart_enabled" : true, "dscp" : true, "edge" : "ashburn", "selected_edges" : [ "ashburn" ] }, "app" : { "name" : "MyVoiceApp", "id" : "com.example.myvoiceapp", "version" : "1.0.0", "build_number" : "100", "compile_sdk_version" : "5.7.2", "min_os_version" : "10", "target_os_version" : "14.4" } }, "metrics" : { "inbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } }, "outbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } } }, "tags" : [ "high_jitter" ], "events" : { "feedback" : { "reason" : "excellent", "score" : 1 }, "groups" : { }, "levels" : { }, "errors" : { } } }, "tags" : [ "high_jitter" ], "attributes" : { "conference_participant" : true }, "properties" : { "q850_cause" : 16, "last_sip_response_num" : 200, "pdd_ms" : 100, "route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM", "media_region" : "us1", "signaling_region" : "us1", "twilio_media_ip" : "54.xxx.xx.xxx", "twilio_signaling_ip" : "54.xxx.xx.xxx", "external_media_ip" : "54.xxx.xx.xxx", "external_signaling_ip" : "54.xxx.xx.xxx", "sip_call_id" : "xxxxx@0.0.0.0", "user_agent" : "xxxx", "selected_region" : "us1", "region" : "us1", "edge_location" : "ashburn", "queue_time" : 0, "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa", "disconnected_by" : "caller", "direction" : "inbound", "settings" : { "ice_restart_enabled" : true, "dscp" : true, "edge" : "ashburn", "selected_edges" : [ "ashburn" ] }, "app" : { "name" : "MyVoiceApp", "id" : "com.example.myvoiceapp", "version" : "1.0.0", "build_number" : "100", "compile_sdk_version" : "5.7.2", "min_os_version" : "10", "target_os_version" : "14.4" } }, "trust" : { "verified_caller" : { "verified" : true }, "branded_call" : { "branded" : true, "caller" : "18001234567", "use_case" : "Customer_Support", "branded_channel_sid" : "BC0000000000000000000000000000001", "brand_sid" : "BA0000000000000000000000000000001" }, "business_profile" : { "bundle_sid" : "BU0000000000000000000000000000001", "identity" : "My Business", "type" : "Retail", "industry" : "E-commerce" }, "voice_integrity" : { "enabled" : true, "bundle_sid" : "BU0000000000000000000000000000001", "use_case" : "Customer_Support" }, "branded" : { "enabled" : true, "display_name" : "My Company", "long_display_name" : "My Company LLC", "bundle_sid" : "BU0000000000000000000000000000001", "type" : "in_band", "call_reason" : "Branded CTIA", "logo" : true, "use_case" : "Marketing" } }, "annotation" : { "call_sid" : "CA0000000000000000000000000000001", "account_sid" : "AC0000000000000000000000000000001", "answered_by" : "human", "connectivity_issue" : "no_connectivity_issue", "quality_issues" : [ "no_quality_issue" ], "spam" : true, "comment" : "This call was very important.", "incident" : "https://twilio.zendesk.com/support/tickets/17353089", "timestampMs" : 1678884489123, "call_score" : 4 }, "answered_by" : "human", "agent_session_summaries" : [ { "session_id" : "VX0000000000000000000000000000001", "tts_latency_ms" : { "min" : 120.0, "max" : 450.0, "avg" : 230.5 }, "time_to_first_audio_ms" : { "min" : 200.0, "max" : 800.0, "avg" : 350.0 }, "application_latency_ms" : { "min" : 50.0, "max" : 300.0, "avg" : 150.0 }, "network_latency_ms" : { "min" : 10.0, "max" : 80.0, "avg" : 35.0 }, "stt_latency_ms" : { "min" : 100.0, "max" : 400.0, "avg" : 180.0 }, "tokens" : { "total" : 1024, "tokens_per_second" : { "min" : 15.0, "max" : 45.0, "avg" : 30.0 } }, "words" : { "total" : 350, "words_per_minute" : { "min" : 120.0, "max" : 180.0, "avg" : 150.0 } }, "turns" : 24, "interruptions" : { "customer_to_agent" : 3, "agent_to_customer" : 1 }, "session_state" : "ended" } ] } } ``` ```json { "specversion" : "1.0", "type" : "com.twilio.voice.insights.call-summary.predicted-complete", "source" : "AB00000000000000000000000001", "id" : "NO00000000000000000000000001", "dataschema" : "https://events-schemas.twilio.com/VoiceInsights.CallSummary/10", "datacontenttype" : "2025-10-08T07:17:02.363Z", "data" : { "call_sid" : "CA0000000000000000000000000000003", "account_sid" : "AC0000000000000000000000000000001", "parent_call_sid" : "", "parent_account_sid" : "", "created_time" : "2023-01-01T00:00:00Z", "start_time" : "2023-01-01T00:00:00Z", "end_time" : "2023-01-01T00:00:00Z", "duration" : 120, "connect_duration" : 115, "call_type" : "client", "call_state" : "completed", "from" : { "caller" : "+18089490189", "callee" : "+1234567890", "carrier" : "Verizon Wireless", "connection" : "pstn", "number_prefix" : "44", "location" : { "lat" : 40.83885, "lon" : -74.04568 }, "city" : "New York", "country_code" : "US", "country_subdivision" : "CA", "ip_address" : "172.0.0.130", "sdk" : { "type" : "voice-ios", "version" : "5.7.2", "platform" : "iOS", "region" : "us1", "selected_region" : "us1", "browser" : { "name" : "Chrome", "major" : "89", "version" : "89.0.4389.90" }, "os" : { "name" : "Windows", "version" : "10" }, "device" : { "model" : "iPhone X", "type" : "mobile", "vendor" : "Apple", "arch" : "x86" }, "engine" : { "name" : "Blink", "version" : "537.36" }, "edge_location" : "ashburn" } }, "to" : { "caller" : "+18089490189", "callee" : "+1234567890", "carrier" : "Verizon Wireless", "connection" : "pstn", "number_prefix" : "44", "location" : { "lat" : 40.83885, "lon" : -74.04568 }, "city" : "New York", "country_code" : "US", "country_subdivision" : "CA", "ip_address" : "172.0.0.130", "sdk" : { "type" : "voice-ios", "version" : "5.7.2", "platform" : "iOS", "region" : "us1", "selected_region" : "us1", "browser" : { "name" : "Chrome", "major" : "89", "version" : "89.0.4389.90" }, "os" : { "name" : "Windows", "version" : "10" }, "device" : { "model" : "iPhone X", "type" : "mobile", "vendor" : "Apple", "arch" : "x86" }, "engine" : { "name" : "Blink", "version" : "537.36" }, "edge_location" : "ashburn" } }, "processing_state" : "partial", "processing_version" : 1, "sdk_edge" : { "properties" : { "q850_cause" : 16, "last_sip_response_num" : 200, "pdd_ms" : 100, "route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM", "media_region" : "us1", "signaling_region" : "us1", "twilio_media_ip" : "54.xxx.xx.xxx", "twilio_signaling_ip" : "54.xxx.xx.xxx", "external_media_ip" : "54.xxx.xx.xxx", "external_signaling_ip" : "54.xxx.xx.xxx", "sip_call_id" : "xxxxx@0.0.0.0", "user_agent" : "xxxx", "selected_region" : "us1", "region" : "us1", "edge_location" : "ashburn", "queue_time" : 0, "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa", "disconnected_by" : "caller", "direction" : "inbound", "settings" : { "ice_restart_enabled" : true, "dscp" : true, "edge" : "ashburn", "selected_edges" : [ "ashburn" ] }, "app" : { "name" : "MyVoiceApp", "id" : "com.example.myvoiceapp", "version" : "1.0.0", "build_number" : "100", "compile_sdk_version" : "5.7.2", "min_os_version" : "10", "target_os_version" : "14.4" } }, "metrics" : { "inbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } }, "outbound" : { "codec" : 111, "codec_name" : "pcmu", "packets_received" : 1000, "packets_sent" : 1000, "packets_lost" : 10, "packets_loss_percentage" : 1.0, "jitter" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "rtt" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "mos" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_in" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "audio_out" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "latency" : { "min" : 81.857, "max" : 93.915, "avg" : 89.168, "value" : 85.0 }, "bytes_received" : 8000, "bytes_sent" : 8000, "packet_delay_variation" : { "d50" : 20, "d70" : 30, "d90" : 50, "d120" : 70, "d150" : 90, "d200" : 110, "d300" : 150 } } }, "tags" : [ "high_jitter" ], "events" : { "feedback" : { "reason" : "excellent", "score" : 1 }, "groups" : { }, "levels" : { }, "errors" : { } } }, "tags" : [ "hd_audio", "downsampled" ], "properties" : { "q850_cause" : 16, "last_sip_response_num" : 200, "pdd_ms" : 100, "route_id" : "wqnC1UGs4DazlDtz_5lFRa5TYCM", "media_region" : "us1", "signaling_region" : "us1", "twilio_media_ip" : "54.xxx.xx.xxx", "twilio_signaling_ip" : "54.xxx.xx.xxx", "external_media_ip" : "54.xxx.xx.xxx", "external_signaling_ip" : "54.xxx.xx.xxx", "sip_call_id" : "xxxxx@0.0.0.0", "user_agent" : "xxxx", "selected_region" : "us1", "region" : "us1", "edge_location" : "ashburn", "queue_time" : 0, "trunk_sid" : "TRaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa", "disconnected_by" : "caller", "direction" : "inbound", "settings" : { "ice_restart_enabled" : true, "dscp" : true, "edge" : "ashburn", "selected_edges" : [ "ashburn" ] }, "app" : { "name" : "MyVoiceApp", "id" : "com.example.myvoiceapp", "version" : "1.0.0", "build_number" : "100", "compile_sdk_version" : "5.7.2", "min_os_version" : "10", "target_os_version" : "14.4" } }, "trust" : { "verified_caller" : { "verified" : true }, "branded_call" : { "branded" : true, "caller" : "18001234567", "use_case" : "Customer_Support", "branded_channel_sid" : "BC0000000000000000000000000000001", "brand_sid" : "BA0000000000000000000000000000001" }, "business_profile" : { "bundle_sid" : "BU0000000000000000000000000000001", "identity" : "My Business", "type" : "Retail", "industry" : "E-commerce" }, "voice_integrity" : { "enabled" : true, "bundle_sid" : "BU0000000000000000000000000000001", "use_case" : "Customer_Support" }, "branded" : { "enabled" : true, "display_name" : "My Company", "long_display_name" : "My Company LLC", "bundle_sid" : "BU0000000000000000000000000000001", "type" : "in_band", "call_reason" : "Branded CTIA", "logo" : true, "use_case" : "Marketing" } }, "annotation" : { "call_sid" : "CA0000000000000000000000000000001", "account_sid" : "AC0000000000000000000000000000001", "answered_by" : "human", "connectivity_issue" : "no_connectivity_issue", "quality_issues" : [ "no_quality_issue" ], "spam" : true, "comment" : "This call was very important.", "incident" : "https://twilio.zendesk.com/support/tickets/17353089", "timestampMs" : 1678884489123, "call_score" : 4 }, "answered_by" : "human", "agent_session_summaries" : [ { "session_id" : "VX0000000000000000000000000000001", "tts_latency_ms" : { "min" : 120.0, "max" : 450.0, "avg" : 230.5 }, "time_to_first_audio_ms" : { "min" : 200.0, "max" : 800.0, "avg" : 350.0 }, "application_latency_ms" : { "min" : 50.0, "max" : 300.0, "avg" : 150.0 }, "network_latency_ms" : { "min" : 10.0, "max" : 80.0, "avg" : 35.0 }, "stt_latency_ms" : { "min" : 100.0, "max" : 400.0, "avg" : 180.0 }, "tokens" : { "total" : 1024, "tokens_per_second" : { "min" : 15.0, "max" : 45.0, "avg" : 30.0 } }, "words" : { "total" : 350, "words_per_minute" : { "min" : 120.0, "max" : 180.0, "avg" : 150.0 } }, "turns" : 24, "interruptions" : { "customer_to_agent" : 3, "agent_to_customer" : 1 }, "session_state" : "ended" } ] } } ``` **Versions** * [v10 (latest)](https://events-schemas.twilio.com/VoiceInsights.CallSummary/10) * [v9](https://events-schemas.twilio.com/VoiceInsights.CallSummary/9) * [v8](https://events-schemas.twilio.com/VoiceInsights.CallSummary/8) * [v7](https://events-schemas.twilio.com/VoiceInsights.CallSummary/7) * [v6](https://events-schemas.twilio.com/VoiceInsights.CallSummary/6) * [v5](https://events-schemas.twilio.com/VoiceInsights.CallSummary/5) * [v4](https://events-schemas.twilio.com/VoiceInsights.CallSummary/4) * [v3](https://events-schemas.twilio.com/VoiceInsights.CallSummary/3) * [v2](https://events-schemas.twilio.com/VoiceInsights.CallSummary/2) * [v1](https://events-schemas.twilio.com/VoiceInsights.CallSummary/1)