---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/flex/admin-guide/setup/conversations/overview-of-address-management#article
headline: Overview of Address Management
description: Learn how Flex Conversations uses Addresses to handle and connect new Conversations across SMS, WhatsApp, Chat, and Facebook Messenger channels.
url: https://www.twilio.com/docs/flex/admin-guide/setup/conversations/overview-of-address-management
inLanguage: en
dateModified: 2026-07-17T03:41:20.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# Overview of Address Management

Flex Conversations provides several channel options for communication. Each channel requires an Address (Legacy Addresses were previously known as Flex Flows). Addresses describe how new Conversations should be handled and connected to Flex. You can integrate any channel that fits your platform's needs, and also configure multiple Addresses for each channel.

To get started, check out our guides on how to configure Addresses for the supported channels:

* [SMS/MMS](/docs/flex/admin-guide/setup/conversations/manage-conversations-sms-addresses)
* [WhatsApp](/docs/flex/admin-guide/setup/conversations/manage-conversations-whatsapp-addresses)
* [Chat](/docs/flex/admin-guide/setup/conversations/manage-conversations-chat-addresses)
* [Facebook Messenger](/docs/flex/admin-guide/setup/conversations/manage-conversations-fbmessenger-addresses)

For more general information on Flex Conversations, and to get an idea of what you can build with it, visit our [Flex Conversations Developer Overview](/docs/flex/developer/conversations) page.