---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/flex/developer/messaging/webchat#article
headline: WebChat 2.0 Overview
description: Embed and customize Flex WebChat on your contact center with these customization resources.
url: https://www.twilio.com/docs/flex/developer/messaging/webchat
inLanguage: en
dateModified: 2026-07-17T11:42:32.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# WebChat 2.0 Overview

> \[!WARNING]
>
> Webchat 2.0 is no longer supported. It uses Flex UI 1.x.x's [legacy messaging](/docs/flex/developer/messaging), which has reached end-of-life.
>
> If you are using Webchat 2.0, [migrate to Webchat 3.x.x](/docs/flex/developer/conversations/webchat/migrate).
>
> If you are starting out with Webchat, build with [Webchat 3.x.x](/docs/flex/developer/conversations/webchat) instead.

Flex Webchat 2.0 is a chat widget that you can embed on your website. The widget helps your customers chat with an agent without needing to leave your webpage. It is natively integrated with the Flex Contact Center.

## What can you do with Webchat 2.0?

The Flex WebChat experience is fully customizable. You can customize WebChat in the following ways:

* [Changing the basic configuration of WebChat](/docs/flex/developer/messaging/webchat/configuration)
* [Changing the look and feel of WebChat](/docs/flex/developer/messaging/webchat/theming)
* [Customizing forms and gathering contextual information](/docs/flex/developer/messaging/webchat/pre-engagement-and-context)
* [Customizing the UI by adding, replacing or removing components](/docs/flex/developer/messaging/webchat/components)
* [Customizing the behavior of the WebChat by tapping into user actions](/docs/flex/developer/messaging/webchat/actions)