---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/flex/end-user-guide#article
headline: End User Guides
description: Read the basics of how agents and supervisors use the Flex application.
url: https://www.twilio.com/docs/flex/end-user-guide
inLanguage: en
dateModified: 2026-03-09T18:47:22.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# End User Guides

End User Guides describe the basics of how agents and supervisors use standard Flex features like:

* [Monitoring Agent Activity](/docs/flex/end-user-guide/real-time-reporting/monitor-agent-activity)
* [Conducting a Warm Transfer](/docs/flex/end-user-guide/warm-transfer)
* [Using Messaging in Flex](/docs/flex/end-user-guide/messaging)

To learn how to programmatically customize the Flex UI, head over to the [Flex UI Developer Documentation](/docs/flex/developer/ui).