---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/flex/end-user-guide/email#article
headline: Use Email in Flex
description: Learn how supervisors and agents use Email in Twilio Flex to handle inbound and outbound email tasks, view emails, and access email-specific reporting.
url: https://www.twilio.com/docs/flex/end-user-guide/email
inLanguage: en
dateModified: 2026-07-17T11:42:32.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# Use Email in Flex

> \[!WARNING]
>
> Email in Twilio Flex is not a HIPAA Eligible Service and should not be used in workflows that are subject to HIPAA.

Email is available in Twilio Flex as a channel by which agents can send and receive messages from your customers. Email is available as both an inbound (customer-initiated) and an outbound (agent-initiated) channel. Use the following guides to work with Email in Flex by role.

## Supervisors

* Get details about [email-specific reporting from Flex Insights](/docs/flex/end-user-guide/email/flex-insights-reporting)

## Agents

* [Handle an email task](/docs/flex/end-user-guide/email/task)
* [View an email](/docs/flex/end-user-guide/email/view-email)
* [Initiate an email conversation](/docs/flex/end-user-guide/email/initiate-email)
* [Compose an email](/docs/flex/end-user-guide/email/compose-email)