---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/flex/end-user-guide/insights/dashboards/analyze#article
headline: Flex Insights Analyze View
description: Learn about the Twilio Flex Insights Analyze tab, an environment for data discovery and visualization in your contact center reports.
url: https://www.twilio.com/docs/flex/end-user-guide/insights/dashboards/analyze
inLanguage: en
dateModified: 2026-07-17T11:42:32.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# Flex Insights Analyze View

> \[!IMPORTANT]
>
> Flex Insights (also known as Historical Reporting) is currently available as a public beta release and the information contained in the Flex Insights documentation is subject to change. This means that some features are not yet implemented and others may be changed before the product is declared as generally available. Public beta products are not covered by a Twilio SLA.
>
> Any reference to "Historical Reporting", "Flex Insights API", "Flex Insights Historical Reporting", or "Flex Insights Historical Reporting API" in the Flex Insights documentation refers to Flex Insights.

The Flex Insights **analyze** tab is an environment for data discovery and visualization.

![Heatmap showing handled conversations by day and hour with filters for queue and date.](https://docs-resources.prod.twilio.com/65856e04161d59a6473c4851605d4dfdbee608f8c2519915a36bf2e83bbe13d6.png)

Drag and drop measures and attributes to interactive zones to:

* Create insights (charts, graphs, and tables)
* Slice the data
* Filter the data
* Change the way it is visualized

Insights change dynamically with each click, enabling you to play with your data. Analyze also recommends best practices and next steps.

To learn how to work with the Analyze view, review the following articles:

* [Visualize Your Data](https://help.gooddata.com/display/doc/Visualize+Your+Data)
* [Analyze - Frequently Asked Questions](https://help.gooddata.com/display/doc/Analytical+Designer+-+Frequently+Asked+Questions)
* [Insight Types](https://help.gooddata.com/display/doc/Insight+Types)
* [Export Insights](https://help.gooddata.com/display/doc/Export+Insights)