---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/segment/connections/destinations/catalog/canny#article
headline: Canny Destination
url: https://www.twilio.com/docs/segment/connections/destinations/catalog/canny
inLanguage: en
dateModified: 2026-07-15T17:40:17.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# Canny Destination

[Canny](https://canny.io) is a single place for all customer feedback. It saves you time managing all the feedback while keeping your customers in the loop. Let your customers post and vote on feedback from within your website or mobile app. You'll get an organized list of feedback that you can use to inform your roadmap.

This destination is maintained by Canny. For any issues with the destination, [contact the Canny Support team](mailto:segment-help@canny.io).

## Get started

To connect the Canny destination, follow these steps:

1. Go to your [Canny Admin Segment Settings](https://canny.io/redirect?to=%2Fadmin%2Fsettings%2Fsegment).
2. You will then be routed to Segment where you will be prompted to login and authorize the Canny Destination. Select the workspace and source you would like to integrate and click allow.
3. After you click allow you will be rerouted back to Canny where to complete the installation by creating the destination in Segment and configuring it with an API key.

## Identify

If you aren't familiar with the Segment Spec, take a look at the [Identify method documentation](/docs/segment/connections/spec/identify/) to learn about what it does. An example call would look like:

```js
analytics.identify('userId123', {
  email: 'john.doe@example.com',
  name: 'John Doe',
});
```

Identify calls will be sent to Canny as an identify event. Once identified, users will appear in Canny and will appear in your vote-on-behalf feature. The `name` and `email` traits are **required** fields.

### Custom Fields

Custom Fields is a list of [traits](/docs/segment/connections/spec/identify/#traits) to be imported as custom fields.