---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/segment/connections/destinations/catalog/lucky-orange#article
headline: Lucky Orange Destination
description: Connect the Lucky Orange Classic destination to Segment to send Identify calls, create and update visitors, and view session recordings and heat maps.
url: https://www.twilio.com/docs/segment/connections/destinations/catalog/lucky-orange
inLanguage: en
dateModified: 2026-07-14T18:38:53.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# Lucky Orange Destination

## Destination Info

* Accepts [Identify](/docs/segment/connections/spec/identify) calls.
* Refer to it as **Lucky Orange** in the [Integrations object.](/docs/segment/guides/filtering-data/#filtering-with-the-integrations-object)

### Components

* [Browser](https://github.com/segment-integrations/analytics.js-integration-lucky-orange)

## Connection Modes

[Learn more about connection modes.](/docs/segment/connections/destinations/#connection-modes)

### Device-Mode

* web: yes
* mobile: no
* server: no

### Cloud-Mode

* web: no
* mobile: no
* server: no

> \[!WARNING]
>
> The Lucky Orange Destination supports [Lucky Orange Classic](https://classic.luckyorange.com/) only. Support for the new [Lucky Orange](https://www.luckyorange.com/) is not available at this time.

[Lucky Orange](https://www.luckyorange.com/) lets you quickly see who is on your site and interact with them in many ways. With Lucky Orange, you can chat with visitors on your site, actually watch their mouse move around the screen and click in real time, play them back as recording, generate beautiful heat maps of clicks, mouse movements (eye tracking), and scroll depth, create quick insightful polls, and more. You can browse the code [on GitHub](https://github.com/segment-integrations/analytics.js-integration-lucky-orange).

## Getting Started

1. From the Segment web app, click **Catalog**.
2. Search for "Lucky Orange" in the Catalog, select it, and choose which of your sources to connect the destination to.
3. In the destination settings, enter your Site ID from the Lucky Orange.
4. Segment automatically initializes Lucky Orange's library upon loading analytics.js.

## Identify

If you're not familiar with the Segment Specs, take a look to understand what the [Identify method](/docs/segment/connections/spec/identify/) does. An example call would look like:

```text
analytics.identify("97980cfea0067", {
  name: "Peter Gibbons",
  email: "peter@example.com",
});
```

Calling `identify` creates and updates visitors in Lucky Orange. Segment sends all traits to Lucky Orange, and each trait creates a new column in the visitor view. If `name` and `email` are set in an `identify` call, Lucky Orange also tries to find a Gravatar associated with the user.

## Settings

Segment lets you change these destination settings from the Segment app without having to touch any code.

| Field   | Description   | Required | Type   |
| ------- | ------------- | -------- | ------ |
| Site ID | Your Site ID. | Yes      | string |