---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/segment/connections/destinations/catalog/trustpilot#article
headline: Trustpilot Destination
description: Connect Segment to Trustpilot to send Order Completed Track events as review invitations. Requires the order_id and email properties.
url: https://www.twilio.com/docs/segment/connections/destinations/catalog/trustpilot
inLanguage: en
dateModified: 2026-06-09T16:30:18.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# Trustpilot Destination

## Destination Info

* Accepts [Track](/docs/segment/connections/spec/track) calls.
* Refer to it as **Trustpilot** in the [Integrations object.](/docs/segment/guides/filtering-data/#filtering-with-the-integrations-object)
* This integration is **partner owned.** Please reach out to the partner's support for any issues.

[Trustpilot](https://www.trustpilot.com/) is an open and independent review platform. On Trustpilot, people can share and discover reviews of businesses, and businesses can gain insights and showcase their service and products performance through reviews.

This destination is maintained by Trustpilot. For any issues with the destination, [contact the Trustpilot Support team](https://support.trustpilot.com/hc/en-us/articles/215949867-Contact-Trustpilot-s-Support-Team).

## Getting Started

1. From the Segment web app, click **Catalog**.
2. Search for "Trustpilot" in the Catalog, select it, and choose which of your sources to connect the destination to.
3. Enter the "Integration Key" into your Segment Settings UI as "API Key" which you can find on [Trustpilot integrations page](https://businessapp.b2b.trustpilot.com/#/ecommerce/segment).

## Track

The Track method records actions your users perform. For more detail, see the [Track method](/docs/segment/connections/spec/track/) documentation. An example call would look like:

```text title="Order Completed track call"
analytics.track('Order Completed', {
  checkout_id: 'fksdjfsdjfisjf9sdfjsd9f',
  order_id: '50314b8e9bcf000000000000',
  email: 'test@example.com',
  name: 'John',
  surname: 'Johnson',
  affiliation: 'Google Store',
  total: 27.50,
  revenue: 25.00,
  shipping: 3,
  tax: 2,
  discount: 2.5,
  coupon: 'hasbros',
  currency: 'USD',
  products: [
    {
      product_id: '507f1f77bcf86cd799439011',
      sku: '45790-32',
      name: 'Monopoly: 3rd Edition',
      price: 19,
      quantity: 1,
      category: 'Games',
      url: 'https://www.example.com/product/path',
      image_url: 'https:///www.example.com/product/path.jpg'
    },
    {
      product_id: '505bd76785ebb509fc183733',
      sku: '46493-32',
      name: 'Uno Card Game',
      price: 3,
      quantity: 2,
      category: 'Games'
    }
  ]
});
```

Trustpilot accepts only `Order Completed` events. These Track calls will be sent to Trustpilot as a `track` event and create a review invitation.

**IMPORTANT:** Both `order_id` and `email` are required fields.

## Engage

You can send computed traits and audiences generated using [Engage](/docs/segment/engage) to this destination as a **user property**. To learn more about Engage, schedule a [demo](https://segment.com/contact/demo).

For user-property destinations, an [identify](/docs/segment/connections/spec/identify/) call is sent to the destination for each user being added and removed. The property name is the snake\_cased version of the audience name, with a true/false value to indicate membership. For example, when a user first completes an order in the last 30 days, Engage sends an Identify call with the property `order_completed_last_30days: true`. When the user no longer satisfies this condition (for example, it's been more than 30 days since their last order), Engage sets that value to `false`.

When you first create an audience, Engage sends an Identify call for every user in that audience. Later audience syncs only send updates for users whose membership has changed since the last sync.

## Settings

Segment lets you change these destination settings from the Segment app without having to touch any code.

| Field   | Description                                                                                                                                  | Required | Type   |
| ------- | -------------------------------------------------------------------------------------------------------------------------------------------- | -------- | ------ |
| API Key | Drop in the “Integration Key” into your Segment Settings UI which you can find on https://businessapp.b2b.trustpilot.com/#/ecommerce/segment | Yes      | string |