---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/segment/guides/usage-and-billing/discounts-for-startups-npos#article
headline: Discounts or Coupons
description: Learn about Segment discounts and coupons, including the non-profit discount on the Team plan, special promotions, and how to redeem a coupon.
url: https://www.twilio.com/docs/segment/guides/usage-and-billing/discounts-for-startups-npos
inLanguage: en
dateModified: 2026-06-26T20:05:21.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# Discounts or Coupons

Segment offers coupons on an ongoing basis for non-profits and occasionally for select customers.

## Non-profits

We offer non-profit customers a $120 per month discount on our monthly [Team plan](https://segment.com/pricing/), which typically covers 10,000 MTUs per month. [Contact our support team](https://segment.com/help/contact) with proof of your non-profit status for more details.

## Special Promotions

We occasionally offer special promotions. Customers will be notified directly if they are eligible for a special promotion.

## Coupon FAQ

### How do coupons work?

Coupons are applied to your monthly (or annual) bill, which reduces the corresponding charge to your credit card. Coupons can either be a percentage off of your bill or a set dollar amount off of your bill. If your coupon is for a percentage off of your bill, the actual dollar value of the coupon may change as your bill may fluctuate month-to-month.

### How do I redeem a coupon?

The non-profit discount can be redeemed by reaching out to [Segment's support team](https://segment.com/help/contact/), who will verify your eligibility and apply the promotion to your account.

### Where can I view which coupons are applied to my account?

If you are curious about a promotion you are currently on, or if your workspace has a coupon applied, [contact the Segment support team](https://segment.com/help/contact/).

### Do I have to be a new Segment customer to receive a coupon?

The non-profit discount can be redeemed at any time, regardless if you're a new customer or have been with Segment for years.

### What happens when my coupon expires?

When your promotion expires, your bill returns to the normal, non-discounted rate. Certain promotions may include a follow-up discount immediately after the promotion expires.