--- "@context": https://schema.org "@type": TechArticle "@id": https://www.twilio.com/docs/segment/privacy/account-deletion#article headline: Account & Data Deletion description: Delete Segment data for an individual user, a source, a Unify space, or an entire workspace. Learn the deletion steps, grace periods, and complete data purge. url: https://www.twilio.com/docs/segment/privacy/account-deletion inLanguage: en dateModified: 2026-07-01T13:16:56.000Z author: "@type": Organization name: Twilio Developer Education Team publisher: "@type": Organization name: Twilio --- # Account & Data Deletion Segment allows you to delete specific data relating to an individual end user, all data associated with a source, all data related to a Unify space, or all data in your entire workspace. ## Delete individual user data To delete the data for an individual user from your workspace, follow the instructions on the [User Deletion and Suppression](/docs/segment/privacy/user-deletion-and-suppression) page. ## Delete data from a source To delete the data for an entire source, email the Customer Success team [(friends@segment.com)](mailto:friends@segment.com) to create a support ticket. In your email to Customer Success, include the following information: * Your workplace slug * The source from which you'd like to delete data * The time frame for the data you'd like to delete\* *Due to the way Segment stores data internally, source-level deletions can only be scoped to one day in granularity. Deletion requests for smaller time frames are not supported.* > \[!NOTE] > > When Segment deletes your data for a particular source, the deletion is not forwarded to sources or data storage providers associated with your account: your data is only removed from Segment's S3 archive buckets. To remove your data from external sources, reach out to the individual source about their deletion practices. ## Delete the data from a Unify space Workspace Owners can delete a Unify space and all of its profiles, computed traits, audiences, journeys, and other settings. To delete a Unify space: 1. Sign in to the Segment app and select **Unify**. 2. From the Profile explorer page of your most recently selected Unify space, select **Spaces**. 3. On the Spaces tab, find the space you'd like to delete and click **Delete**. 4. Enter the space name and click **Delete space**. > \[!TIP] > > If you are unable to delete your Unify space, send an email to Segment's Customer Success Team [(friends@segment.com)](mailto:friends@segment.com) with your workspace slug and the name of the Unify space you'd like to delete. Segment does not begin a Unify space deletion until 5 calendar days after you initiate a deletion request. If you would like to reverse your space deletion request, you must cancel your request during the 5 calendar days after your initial request. Once Segment deletes a Unify space, it can't be recovered. ### Cancel a Unify space deletion request If you want to cancel your Unify space deletion request: 1. Sign in to the Segment app and select **Unify**. 2. From the Profile explorer page of your most recently selected Unify space, select **Spaces**. 3. On the Spaces tab, find the space you'd like to cancel the deletion of and click **Cancel deletion**. > \[!WARNING] > > Unify space deletion doesn't delete data from connected Twilio Engage destinations. To remove your data from external destinations, reach out to the individual destination about their deletion practices. ### Delete profile event data in a Unify space By default, Segment retains event data in your Unify space indefinitely. To enforce your workspace's retention policy on Unify profile event data, go to **Settings > Data Retention** and turn on the **Enable data retention for Profiles** setting. When you turn this setting on, Segment permanently deletes all *profile event data* that falls outside of your workspace's source event retention period. Profiles aren't deleted. To learn more about data deletion, see Segment [Data Retention and Deletion Policy](/docs/segment/privacy/data-retention-policy). > \[!WARNING] > > Features that rely on historical events may be affected. This includes: > > * Audience backfills > * Computed trait recomputation > * Journey evaluation for profiles whose qualifying events fall outside the retention window ## Delete your workspace data Workspace admins can delete all of the data associated with a workspace, including customer data. To delete all data from one workspace: 1. Sign in to the Segment app, select the workspace you'd like to delete, and click **Settings**. 2. On the General Settings page, click the **Delete Workspace** button. 3. Follow the prompts on the pop-up to delete your workspace. Segment will irrevocably delete your workspace 5 days after you initiate your deletion request. If you want to revoke the workspace deletion request during the 5 days after you initiated your request, open the [Workspace Settings](https://app.segment.com/goto-my-workspace/settings/basic) page, select the **General Settings** tab and click **Revoke Workspace Deletion**. To delete data from all workspaces in which you have workspace admin permissions: 1. Sign in to the Segment app. 2. Go to the [User Settings page](https://app.segment.com/settings/user). 3. Click the **Delete Account** button, located at the bottom of the page. 4. On the popup, enter your password and select **Yep, delete my account anyway!** to delete your account. After you delete your workspace or account, Segment removes all data associated with each workspace within 30 days in a process called a [complete data purge](#what-is-a-complete-data-purge). For a data purge status update, email the Customer Success team [(friends@segment.com)](mailto:friends@segment.com). If you don't delete your workspace after you stop using Segment, **your data remains in Segment's internal servers until you submit a written deletion request**. > \[!WARNING] > > If you deleted your workspace prior to March 31, 2022, and would like to have data associated with your workspace purged from Segment's S3 archive buckets, email the Customer Success team [(friends@segment.com)](mailto:friends@segment.com) to create a support ticket. In your email to Customer Success, include either the slug or the ID of the workspace you'd like to have purged from internal Segment servers. ### What is a complete data purge? A complete data purge is the way Segment removes all workspace and customer data from internal servers across all product areas. To trigger a complete data purge, either [delete your workspace](#delete-your-workspace-data) or raise a support ticket with the Customer Success team by emailing [(friends@segment.com)](mailto:friends@segment.com). In your email to Customer Success, include either the slug or the ID of the workspace that you'd like to delete. Deletions related to data purges will *not* be forwarded to your connected third-party destinations or raw data destinations. > \[!CAUTION] > > Segment waits for five calendar days before beginning a complete data purge to safeguard against malicious deletion requests. If you notice your workspace or account has been maliciously deleted, reach out to [friends@segment.com](mailto:friends@segment.com) to cancel the data purge. After the five-day grace period, the deletion will be irreversible.