--- "@context": https://schema.org "@type": TechArticle "@id": https://www.twilio.com/docs/trust-hub/profiles/primary-compliance-profiles#article headline: Primary compliance profiles description: Create a primary compliance profile in Twilio Trust Hub. Step-by-step guide to set up a business or individual profile and complete the review and approval process. url: https://www.twilio.com/docs/trust-hub/profiles/primary-compliance-profiles inLanguage: en dateModified: 2026-10-08T15:07:09.000Z author: "@type": Organization name: Twilio Developer Education Team publisher: "@type": Organization name: Twilio --- # Primary compliance profiles > \[!NOTE] > > **Customer profiles** have been rebranded to **Compliance profiles**. This doesn't change the Trust Hub API. All API endpoints, parameter names, and resource identifiers (like `CustomerProfileSid`) remain the same. This documentation covers the features in the *Twilio Console*. A primary compliance profile contains your core identity and business data. To create registrations in your account, you need an approved primary profile. ## Create a primary compliance profile Primary compliance profiles belong in two categories: either a *business* or *individual profile*. *Business profiles* cover businesses with verified business documentation. *Individual profiles* cover sole proprietors or individual users exploring Twilio products. ## Business To create a business primary compliance profile: 1. Go to **Communications** > **Trust Hub** > **[Profiles][]**. The **Primary profile** should be selected. 2. Click **Business Profile**. The **Profile details: Individual details** page appears. 3. Complete the **Individual details** section. Twilio uses this information to verify your identity and maintain a secure, trusted platform. * Type your given name into the **First name** box as it shows up on your government issued ID. * Type your surname into the **Last name** box as it shows up on your government issued ID. * Type your email address into the **Email address** box. * Type your telephone number into the **Phone number** box. * Type your job title into the **Business title** box. * Choose a value from the **Job position** dropdown menu. 4. Click **Continue**. The **Profile details: Business details** page appears. 5. Complete the **Business details** section with the following data about your company: #### View the business details parameter details * **Business identity**: Choose **Direct Customer** or [**ISV Reseller or Partner**][ISV]. * **Legal business name**: Type the name of the company as registered with your government. * **Business registration ID type**: The identification used to register your business in your country. Defined values include the following: | Accepted value | Description | Abbr | Country | | ------------------------- | ---------------------------------------------- | ------- | -------------- | | `ACN` | [Australian Company Number][acn] | ACN | Australia | | `CBN` | [Canadian Business Number][cbn] | CBN | Canada | | `CompanyNumber` | [Company Registration Number][crn] | CN | United Kingdom | | `CorporateIdentityNumber` | [Corporate Identification Number][cin] | CIN | India | | `DUNS` | [Data Universal Numbering System Number][duns] | D-U-N-S | United States | | `EIN` | [Employer Identification Number][ein] | EIN | United States | | `RegistrationNumber` | [Registration Number][rn] | RN | United States | | `Other` | Other | | | * **Business registration number**: The numeric or alphanumeric identification code that your government issues to companies that register their business in your country. Include any dashes in the registration number. * **Business industry**: The industry in which your company is classified. Defined values include the following: | Accepted value | Industry | | ---------------------------- | -------------------------- | | `AGRICULTURE` | Agriculture | | `AUTOMOTIVE` | Automotive | | `BANKING` | Banking | | `CONSUMER` | Consumer | | `EDUCATION` | Education | | `ELECTRONICS` | Electronics | | `ENERGY` | Energy | | `ENGINEERING` | Engineering | | `FAST_MOVING_CONSUMER_GOODS` | Fast moving consumer goods | | `FINANCIAL` | Financial | | `FINTECH` | Financial technology | | `FOOD_AND_BEVERAGE` | Food and beverage | | `GOVERNMENT` | Government | | `HEALTHCARE` | Healthcare | | `HOSPITALITY` | Hospitality | | `INSURANCE` | Insurance | | `JEWELRY` | Jewelry | | `LEGAL` | Legal | | `MANUFACTURING` | Manufacturing | | `MEDIA` | Media | | `NOT_FOR_PROFIT` | Not for profit | | `OIL_AND_GAS` | Oil and gas | | `ONLINE` | Online | | `RAW_MATERIALS` | Raw materials | | `REAL_ESTATE` | Real estate | | `RELIGION` | Religion | | `RETAIL` | Retail | | `TECHNOLOGY` | Technology | | `TELECOMMUNICATIONS` | Telecommunications | | `TRANSPORTATION` | Transportation | | `TRAVEL` | Travel | * **Company type**: The legal structure chosen for your company. Defined values include the following: * Co-operative * Corporation * Government * Limited Liability Corporation * Non-profit Corporation * Partnership * Private Corporation * Public Corporation * Sole Proprietorship * **Business website URL**: Company website expressed as an HTTP URL following [RFC 1738 3.3][http-url]. * **Business regions of operations**: Geographic regions in which your company operates. Choose one or more regions. Defined values include the following: * Africa * Asia * Australia * Europe * Latin America * USA and Canada 6. Click **Continue**. The **Profile details: Business address** page appears. 7. Choose the country in which your company operates from the **Address country** dropdown menu. The default country is **United States**. 8. Click **Continue**. The **Profile details: Business address** page appears. 9. Start typing an address in the **Business address** box. 10. When the correct address appears, click on it. All address fields then display with the completed data. 11. Click **Continue**. The **Profile details: Notification settings** page appears. 12. Provide values for at least one of the two methods of notification shown: * Type the email address that should receive Twilio notifications in the **Notification email** box. * Type the [webhook][] callback URL in the **Status Callback URL** box. 13. Click **Next**. The **Profile details: Thanks for submitting your primary compliance profile!** page appears. 14. Click **Finish**. The **Compliance profile** page displays with a pop-up that shows **Success. Create Compliance Profile completed successfully**. This profile shows **Pending review**. ## Individual To create an individual primary compliance profile: 1. Click **Complete profile**. The **Profile details: Verify your primary compliance profile details** page appears. 2. Click **Next**. The **Profile details: General information** appears. 3. Type a human-readable unique identifier in the **Compliance profile friendly name** box. This value helps you find this profile within Twilio. 4. Complete the **Your personal details** section. Twilio uses this information to verify your identity and maintain a secure, trusted platform. * Type your given name into the **First name** box as they show up on your government issued ID. * Type your surname into the **Last name** box as they show up on your government issued ID. * Type your email address into the **Email address** box. * Type your telephone number into the **Phone number** box. * Type your job title into the **Business title** box. * Choose a value from the **Job position** dropdown menu. 5. Click **Next**. The **Profile details: Home address** appears. 6. Choose your address from the **Address country** dropdown menu. The **Profile details: Home address** appears. 7. Start typing an address in the **Home address** box. After you choose your address, all fields display with the completed data. 8. Click **Next**. The **Profile details: Congratulations, your primary compliance profile has been approved!** page appears. 9. Click **Finish**. The **Compliance profile** page displays with a pop-up that shows **Success. Create Compliance Profile completed successfully**. ## Review and approval When the **Compliance profile** appears, it shows the status of your submitted profile. * If you provided all required data, your profile moves to **Pending Review** status. You can't edit this profile at this time. * If you failed to provide complete data or data in the proper format, your profile moves to **Twilio Rejected**. You can edit and resubmit your profile. Twilio reviews your profile. If Twilio can verify your data, your profile status changes to **Twilio Approved**. You can use your primary compliance profile. Twilio approval indicates that the data provided met Twilio's requirements. It doesn't indicate that your profile complies with applicable laws or regulatory requirements. | Displayed status | Data | Profile state | Editable | | ------------------- | ------------------------------ | ------------- | -------- | | **Pending Review** | All required data provided | Inactive | No | | **Twilio Rejected** | Some data missing or incorrect | Inactive | Yes | | **Twilio Approved** | Twilio verified data | Active | No | [http-url]: https://datatracker.ietf.org/doc/html/rfc1738#section-3.3 [Profiles]: https://1console.twilio.com/us1/develop/trusthub/compliance-profiles/primary [ISV]: /docs/messaging/compliance/a2p-10dlc/onboarding-isv [webhook]: /docs/glossary/what-is-a-webhook [acn]: https://www.asic.gov.au/for-business-and-companies/companies/register-a-company/australian-company-number-acn/ [cbn]: https://mesa.cpa/blog/what-is-my-canada-revenue-agency-business-number [crn]: https://www.sumup.com/en-gb/invoices/dictionary/company-registration-number/ [cin]: https://cleartax.in/s/cin-corporate-identification-number [duns]: https://www.dnb.com/en-us/smb/duns.html [ein]: https://www.irs.gov/businesses/employer-identification-number [rn]: https://www.lawdistrict.com/articles/what-is-a-business-registration-number