---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/voice/spam-monitoring-with-voiceintegrity/voice-integrity-onboarding#article
headline: Voice Integrity onboarding
description: Learn how to onboard Twilio's Voice Integrity to remediate spam labels and monitor phone number reputation.
url: https://www.twilio.com/docs/voice/spam-monitoring-with-voiceintegrity/voice-integrity-onboarding
inLanguage: en
dateModified: 2026-10-16T06:03:44.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# Voice Integrity onboarding

> \[!IMPORTANT]
>
> Twilio Voice Integrity and the Trust Hub API are currently available as Public Beta products and the information contained in this document is subject to change. This means that some features are not yet implemented and others may be changed before the product is declared as Generally Available. Public Beta products are not covered by the Twilio Support Terms or Twilio Service Level Agreement.
>
> Twilio Voice Integrity and the Trust Hub API are not HIPAA Eligible Services or PCI compliant and should not be enabled in workflows that are subject to HIPAA or PCI.

Use this page to onboard to Twilio's Voice Integrity. To learn more about Voice Integrity, see [Register your business and phone numbers with Voice Integrity](/docs/voice/spam-monitoring-with-voiceintegrity).

[All Voice Integrity guides](/docs/voice/guides/by-feature-product#voice-integrity)

## Prerequisites

### Determine your business structure

Your business structure determines how your organization will interact with Twilio's Voice Integrity.

* **Direct customer**: Your *employees* are responsible for making calls. This includes Business Process Outsourcing (BPO) Call Centers.
* **Independent Software Vendor (ISV)/Reseller**: Your *customers* are responsible for making calls using your product.

### Business profile requirements

To obtain an approved Voice Integrity bundle, you must do the following:

* Have an Approved Primary or Secondary Business Profile. Your Profile must include:
  * A registration authority, either an Employer Identification Number (EIN) or a Data Universal Numbering System (DUNS) number
  * A valid US business address with the correct ISO country code
  * An authorized representative with a valid US phone number
  * A functioning secure website URL (`https://`)
* Assign one or more phone numbers assigned to your Business Profile. Only these assigned phone numbers can be registered for Voice Integrity.

> \[!NOTE]
>
> Twilio's Compliance Operations team vets Business Profiles. The vetting process generally takes 24 to 48 hours.

## Enable Voice Integrity

You can enable Voice Integrity by using the Twilio Console or Trust Hub API.

### Voice Integrity onboarding in the Twilio Console

If you want to use the **Twilio Console** to enable Voice Integrity, see [Voice Integrity Console onboarding instructions](/docs/voice/spam-monitoring-with-voiceintegrity/voice-integrity-onboarding/voiceintegrity-onboarding-in-the-twilio-console).

### Voice Integrity onboarding with the Trust Hub API

Choose the instructions that correspond to your business structure.

* [Direct customer, no subaccounts](/docs/voice/spam-monitoring-with-voiceintegrity/voice-integrity-onboarding/voice-integrity-trust-hub-api-direct-customer)
* [Direct customer, with subaccounts](/docs/voice/spam-monitoring-with-voiceintegrity/voice-integrity-onboarding/voice-integrity-trust-hub-api-direct-customer-subaccounts)
* [ISV/Reseller, single top-level project](/docs/voice/spam-monitoring-with-voiceintegrity/voice-integrity-onboarding/voice-integrity-trust-hub-api-isvs-single-project)
* [ISV/Reseller, with subaccounts](/docs/voice/spam-monitoring-with-voiceintegrity/voice-integrity-onboarding/voice-integrity-trust-hub-api-isvs-subaccounts)

### Registration time

Registering a business and its associated phone numbers with the analytics engines takes approximately 24 to 48 business hours.