---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/voice/voice-insights/event-streams/conference-insights-event#article
headline: Conference Insights Event Stream
description: Learn to use Twilio Voice Insights Conference Insights Event Streams for conference and participant summaries in your analytics and call center use cases.
url: https://www.twilio.com/docs/voice/voice-insights/event-streams/conference-insights-event
inLanguage: en
dateModified: 2026-08-19T18:30:57.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# Conference Insights Event Stream

Learn how to use Conference Insights Events, a feature of Voice Insights that provides automated summaries of conference metadata and participant behavior emitted by using Event Streams.

You can use this guide for inbound and outbound contact centers, call tracking, and AI/ML transcription.

See [Related reference documentation](/docs/voice/voice-insights/api/conference) to learn more about the conference summary and participant summary resources used in this guide.

[All Voice Insights guides](/docs/voice/guides/by-feature-product#voice-insights)

## Conference Insights Events

[Voice Insights](/docs/voice/voice-insights) provides three **Conference Insights Events** that you can subscribe to using Event Streams. Together with the [Call Insights Event Stream](/docs/voice/voice-insights/event-streams/call-insights-events), these form part of the unified [Voice Insights Event Streams](/docs/voice/voice-insights/event-streams).

| **Event**                                                | **Description**                                                                                                                                                                               |
| -------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `com.twilio.voice.insights.participant-summary.complete` | Contains the full set of [Conference Participant Summary Resource](/docs/voice/voice-insights/api/conference/participant-summary-resource) details. Emitted with the participant-leave event. |
| `com.twilio.voice.insights.conference-summary.complete`  | Contains the full set of [Conference Summary Resource](/docs/voice/voice-insights/api/conference/conference-summary-resource) details. Emitted with the conference-end event.                 |
| `com.twilio.voice.insights.conference-summary.partial`   | Contains a partial set of [Conference Summary Resource](/docs/voice/voice-insights/api/conference/conference-summary-resource) details. Emitted with the conference-start event.              |

## Use cases for Conference Insights Event Stream with Twilio Programmable Voice

This guide covers a feature that can support the following use cases:

### Create an inbound contact center with Twilio Programmable Voice

You can use the feature in this guide to capture conference metadata for calls coming into your contact center to improve agent routing and reporting.

To learn more advanced features that you can use with inbound contact centers, see [Voice inbound contact center](/docs/voice/guides/inbound-call-center).

### Create an outbound contact center with Twilio Programmable Voice

You can use the feature in this guide to get automated summaries of outbound conference calls for your telemarketing or sales teams.

To learn more advanced features that you can use with outbound call centers, see [Voice outbound call centers](/docs/voice/guides/outbound-call-center).

### Create call tracking with Twilio Programmable Voice

You can use the feature in this guide to analyze participant-level data to attribute marketing success to specific conference calls.

To learn more advanced features that you can use with call tracking, see [Voice call tracking](/docs/voice/guides/call-tracking).

### Create transcriptions for AI or ML with Twilio Programmable Voice

You can use the feature in this guide to trigger transcription workflows once a conference or participant summary event completes.

To learn more advanced features that you can use with AI or ML transcription, see [Voice AI/ML transcription](/docs/voice/guides/ai-ml-transcription).

## Next steps

Explore the following guides to build on what you've learned in this guide:

* [Create conference calls](/docs/voice/tutorials/how-to-create-conference-calls): Host multi-party calls using the Twilio REST API.
* [Voice Insights Event Streams](/docs/voice/voice-insights/event-streams): Monitor real-time events for your Voice calls.

## Related reference documentation

Find reference documentation for the topics on this page.

* [Conference Insights API](/docs/voice/voice-insights/api/conference)
* [Conference Participant Summary resource](/docs/voice/voice-insights/api/conference/participant-summary-resource)
* [Conference Summary resource](/docs/voice/voice-insights/api/conference/conference-summary-resource)